Career Coordinator

State of Oklahoma • Ponca City, OK

1d • Onsite

About The Position

The Career Coordinator provides career assessment, vocational counseling, employment, job placement, training, referral, and unemployment insurance services at the local American Job Center. The role interviews applicants, evaluates qualifications and needs, manages cases, and records required information in EmployOklahoma. It serves customers with priority attention to veterans and other people with special needs, and supports the center’s employment and social services in accordance with applicable state and federal laws and regulations.

The position also registers customers for employment, unemployment, education, and training services; establishes and reviews unemployment insurance claims; communicates with employers, applicants, claimants, management, and coworkers; assists customers in the resource room; and performs receptionist and other workforce center duties as assigned. The Career Coordinator participates in team meetings and required training and cross-training. On-site attendance is essential for interaction with clients and staff and use of office resources. Work is performed in an office setting with climate control and moderate noise. The regular schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., in Ponca City, Oklahoma. Travel is minimal and mainly for training.

Requirements

• Five years of experience in employment services, career or vocational guidance and counseling, personnel, recruitment, training, customer service, or related social services work; alternatively, an equivalent combination of education and experience, with 30 semester hours from an accredited college or university substituting for three years of required work experience.
• Proficiency using Microsoft Office Word, Outlook, Excel, Access, and Teams, and the Internet, with the ability to learn other software as needed.
• Excellent verbal and written communication skills.
• Ability to maintain effective working relationships; work independently; deal courteously with people; multitask; use sound judgment in eligibility and case-management situations; make decisions; identify and resolve problems; handle confidential work; and follow oral and written instructions.
• Ability to evaluate situations and select appropriate actions in accordance with applicable law and agency policy.
• Ability to present ideas and facts effectively and accurately and interpret applicable state and federal laws and regulations, especially those concerning veterans programs, social services, employment, and training activities.
• Ability to lift, carry, and move objects weighing up to 25 pounds.
• Authorization to work in the United States for any employer at the time of application; the agency cannot sponsor or take over sponsorship of an employment visa.
• On-site attendance is an essential function of the position.

Responsibilities

• Conduct applicant interviews and evaluate qualifications and employment needs to determine appropriate career assessment, vocational counseling, job placement, training, and referral services.
• Manage cases and ensure required customer information is obtained and recorded in EmployOklahoma.
• Register customers in EmployOklahoma for employment, unemployment services, education, and training services.
• Establish unemployment insurance claims; interpret applicable benefit provisions; analyze claims for accurate and complete information; conduct fact-finding; and maintain unemployment insurance files.
• Communicate in a timely manner with management, employers, applicants, claimants, and coworkers regarding job orders, referrals, job development, and unemployment insurance benefits.
• Prepare clear and concise oral or written reports as needed.
• Provide career assessment, vocational counseling, job placement, employment, and social services in accordance with applicable state and federal laws and regulations, with priority service to veterans and other special-needs applicants.
• Provide professional and friendly resource room assistance with unemployment insurance eligibility, claims filing, UI functions, and compensation services.
• Maintain an office appearance and atmosphere conducive to friendly customer service.
• Assist with receptionist duties as assigned.
• Participate in workforce center team meetings and required staff training and cross-training.
• Use office machinery in accordance with safety and security protocols.
• Attend the worksite to interact directly with staff and clients and use on-site office resources.

Benefits

• The State of Oklahoma offers a comprehensive benefits package, including a benefit allowance to offset insurance premiums for employees and eligible dependents.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed