Career Connected Learning Support Specialist

Dallas College • Dallas, TX

1d • Onsite

About The Position

The Career Connected Learning Support Specialist supports the delivery of programs and initiatives that connect education, workforce readiness, and career pathways. The role works with students, project directors and managers, program leaders, cross-functional teams, community partners, and other stakeholders to help students access resources and guidance and to support their academic and career goals.

The position supports day-to-day program operations, project coordination, student assistance, program promotion, engagement activities, reporting, presentations, communications, and continuous improvement. It may support different work units across the Career Connected organizational structure and includes special projects and other assigned duties. The role requires regular and predictable attendance and completion of required Dallas College professional development training hours per academic year. Work is performed in a standard office environment; reasonable accommodations may be made for individuals with physical challenges.

Dallas College is an equal opportunity system committed to opportunity and belonging and provides education and employment opportunities without discrimination on protected bases.

Requirements

• High school diploma or equivalent.
• Two years of experience in customer and support service environments.
• Two years of experience working in a team-based environment.
• Demonstrated understanding and commitment to working with various Dallas College workgroups and external customers.
• Experience in project coordination, program support, customer service, or educational administration.
• Strong organizational skills and ability to manage multiple priorities in a fast-paced environment and work under pressure.
• Ability to analyze multi-layered problems, identify solutions, and address opportunities and challenges arising from Dallas College’s current transition.
• Excellent communication and interpersonal skills, including the ability to build positive relationships with students, colleagues, and external partners.
• Ability to work independently and contribute effectively as part of a team.
• Knowledge of the purpose of community colleges and the vision of Dallas College.
• Knowledge of Career Connected Learning programs and offerings, including WorkReadyU, and ability to promote and support non-traditional educational programs.
• Experience and skill in process improvement, project planning, conflict resolution, team building, and customer service.
• An official transcript will be required.
• Must be subject to a criminal background check; some positions may be subject to a fingerprint check.
• Regular and predictable attendance is required.

Nice To Haves

• Knowledge of state and federal laws, regulations, and compliance requirements related to educational programs.
• Bilingual or multilingual ability.

Responsibilities

• Support the day-to-day operations of Career Connected Learning programs and initiatives.
• Contribute to the goals, objectives, and activities of the assigned team or work unit.
• Collaborate with project directors, managers, and cross-functional teams to coordinate multiple projects, priorities, and duties.
• Assist students with their educational journey, including Dallas College application paperwork, admissions processes, and program participation.
• Promote Career Connected Learning opportunities and workforce-focused education programs, including WorkReadyU and other career pathway initiatives.
• Coordinate and implement support activities that enhance student engagement and success.
• Gather, analyze, compile, and review program data, reports, and performance outcomes to support continuous improvement.
• Develop presentations, communications, and educational materials for students, stakeholders, and community partners.
• Identify opportunities and challenges, analyze problems, and recommend process improvements and solutions to enhance program effectiveness and student outcomes.
• Support special projects and departmental initiatives aligned with organizational goals.
• Provide responsive, high-quality customer service and serve as a resource for students, partners, and stakeholders.
• Direct, plan, prioritize, and implement support initiatives and daily operations.
• Complete required Dallas College Professional Development training hours per academic year.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED