Career Coach - St. Joseph County

Diversified Services Network, Inc.•South Bend, IN

8d•$18 - $20•Onsite

About The Position

Diversified Services Network Inc. is seeking a Career Coach to work on a long-term project serving St. Joseph County in South Bend, IN. This role involves managing a caseload of participants, providing work readiness counseling and mentoring, and assessing participant competencies to identify and solve employment challenges. The Career Coach will conduct regular individual meetings, create employment plans, maintain resource information, and ensure participant accountability. They will also notify government agencies of employment changes, monitor job retention and advancement, and facilitate access to training, education, and employment services. Case management will focus on helping customers achieve self-sufficiency through employment and supportive services, maintaining accurate participant files in both electronic and paper formats.

Requirements

Associate’s degree from an accredited university or college, or 12 months of related work experience
Excellent verbal and written communication skills
Demonstrated customer service skills
Familiarity with the communities being served, with knowledge and understanding of local needs and resources

Nice To Haves

One to three years’ experience in workforce development or related programs preferred
Frequent local travel required

Responsibilities

Manages a caseload of participants and provides work readiness counseling and mentoring
Assesses participant competencies, work history, educational attainment, skills and abilities; identifies challenges to finding employment and prompts them to find solutions
Conducts regular ongoing individual meetings with participants for job search, education, job retention, and/or job readiness
Completes an individualized overview of available services and works with participant to create an employment plan for short- and long-term goals
Maintains information about area resources and employers
Ensures participant accountability and attendance; tracks and maintains employment retention goals
Provides government agencies with prompt notification that a participant has lost or reduced hours of employment
Maintains scheduled, periodic contact with participants in a variety of locations to assess job retention/advancement issues
Provides information to participants on available training and/or jobs that will lead to advancement
Assumes central responsibility for participants achieving self-sufficiency by monitoring progress throughout the program cycle, beginning with referral and continuing through retention and advancement efforts
Prepares, organizes, and maintains accurate, updated information in both electronic and paper participant files reflecting the entire history of a program participant including log of supportive services issued
Provides case management with a focus on helping customers to prepare for employment that leads to self-sufficiency
Facilitates customer access to training, education, and employment services, as well as job-specific information; provide case management to customers at the appropriate level