Career Coach TANF/SNAP/NCP

SOUTHWEST KEY PROGRAMS INC•Harlingen, TX

4d•Onsite

About The Position

The Career Coach is responsible for providing services to individuals who receive Temporary Assistance to Needy Families (TANF), participants through the Supplemental Nutrition Assistance (SNAP) and Able-Bodied Adult Without Dependents (ABAWD) programs, Noncustodial Parents (NCP) participants, and universal participants. Services include eligibility verification, skills and needs assessments, case management, and progress monitoring. The Career Coach also coordinates supportive services and conducts follow-up to ensure that necessary supports are in place for placement in employment. The target goal for participants served is employment at or above the self-sufficiency wage with job retention tracked for at least one year after exiting the program. The role involves providing information to potential participants and verifying eligibility, conducting assessments to determine participant needs, developing and tracking employment plans, providing case management, coordinating supportive services (like childcare and transportation), conducting follow-up to monitor progress, and taking timely action when participants are not progressing. It also requires preparing, submitting, and monitoring case management documentation, ensuring data entry into TWIST/WIT/COLTS systems, maintaining client data confidentiality, and potentially facilitating group orientations. Additional functions include traveling for meetings, training, and outreach, and being able to telework as needed.

Requirements

Baccalaureate degree (preferred), plus a minimum one year in case management or participant service or may be substituted with 60 credit hours with 3 years full time qualifying experience.
Excellent oral and written communication skills.
Own transportation to use in the performance of duties.
Maintaining a professional appearance and attire is required.
A valid Texas motor vehicle operator’s license and reliable means of transportation.

Nice To Haves

Proficiency in Microsoft Office software with ability to data enter and extract information from a computer system and a wide variety of written materials such as forms, resource lists, and case records in an accurate and timely manner.
Demonstrated participant service skills.
Familiarity with the communities being served, with knowledge and understanding of local needs and resources.
Bilingual (English/Spanish).

Responsibilities

Provide information to potential TANF, SNAP, ABAWD, and NCP participants and verify eligibility for program services.
Conduct assessments to determine participant needs.
Develop and track employment plans and provide case management for each participant and maintain confidentiality.
Coordinate supportive services such as childcare, transportation assistance, and work-related support.
Conduct follow-up with participants to monitor and document participant's activities and progress.
Take timely action when participants are not making progress towards achievement of goal(s).
Prepare, submit and monitor case management documentation throughout the duration of participation in the program, ensuring that data is entered into TWIST/WIT/COLTS system in a timely manner.
Maintain client data confidentiality.
May facilitate group orientations.
Travel to attend meetings, training, outreach and other activities.
Be able and willing to telework as needed.
Able to react to change productively and handle other essential tasks as assigned.