Career Coach (Business and Employment Specialist 2) – Medford WorkSource Office

State of Oregon•Medford, OR

35d•Onsite

About The Position

The Oregon Employment Department is seeking passionate individuals to join their team as Career Coaches. This role involves supporting job seekers in achieving their employment goals and work-ready status. The department values diversity and encourages applications from individuals with various backgrounds and life experiences. Bilingual English/Spanish skills are preferred but not required. The position is based at the Medford WorkSource office and is not suitable for remote or hybrid work.

Requirements

Two years’ experience providing customer service, which included requesting and reviewing information, documentation, and deciding an action based on the information. Examples of qualifying experience are eligibility interviewer, application examiner, unemployment insurance, examination proctor, information clerk, insurance aide, public counter intake person, employment and claims aide, employment services, job placement, recruiter, vocational guidance, or retail industry if it involved the above stated experience.
Two years of education or experience.
45-quarter (30-semester) college-level credits in Human Resources, Vocational or Career Counseling, Social Services, Psychology, Education, Business or Public Administration, Communication or related field substitute for one year of experience.

Nice To Haves

Commitment to valuing diversity and promoting inclusion.
Customer Focus: Ability to professionally interact with a high volume of diverse customers providing service that exceeds the customer’s expectations.
Work with individuals who may have limited work experience, higher support needs or need coaching as they prepare for training and employment opportunities.
Remain professional, calm and adapt communication style with diverse customer needs.
Maintain high level of emotional intelligence.
Willingness to Learn: Demonstrated ability to learn from new experiences, seeking both positive and negative feedback, reflecting on past experiences, considering alternate courses of action, and finding patterns and order in complex information.
Multi-tasking: Ability to attend to multiple tasks simultaneously and enthusiastically, while delivering high quality work timely.
Critical Thinking: Ability to efficiently and effectively use data, critical thinking, and analytical reasoning to gather information and apply laws, rules and policies to solve problems and make decisions.
Computer Skills: Proficiency using Microsoft Office, internet research, basic troubleshooting, and ability to learn new software and updates.
Bilingual English/Spanish preferred but not required.

Responsibilities

Support job seekers in completing registration and orienting to WorkSource Oregon services by assessing their needs, transferable skills, interests, and employment goals.
Provide job seekers referrals and access to services such as STEP support, work experience opportunities, GED/high school completion programs, training, and community-based resources.
Identify and address obstacles to employment, offering solutions and support.
Provide follow-up support services to record outcomes for performance metrics.
Coordinate outreach activities with other agencies or organizations within the service area to maximize opportunity for engagement with Oregon’s Workforce System.