PA BUCKS COUNTY-Career Closet Specialist

EDSI (Educational Data Systems, Inc.)•PA CL Bucks Co., PA

1d•Onsite

About The Position

The Career Closet Specialist provides exceptional customer service by creating a welcoming, respectful, and supportive environment for all Career Closet participants. This role involves scheduling and facilitating clothing appointments, assisting customers in selecting appropriate attire for employment goals, and explaining Career Closet services and available workforce resources. The specialist will coordinate referrals from various partner organizations, maintain participant confidentiality, and assist with special events and outreach activities. Additionally, the role includes program administration, reporting, inventory management, and supporting partnership efforts within the community.

Requirements

Ability to provide exceptional customer service.
Ability to schedule and facilitate appointments.
Ability to assist customers in selecting appropriate attire.
Knowledge of Career Closet services, eligibility requirements, and workforce resources.
Ability to coordinate referrals from various sources.
Ability to maintain participant confidentiality and adhere to privacy requirements.
Proficiency in using The Wardrobe's Partner Portal for processing referrals, requesting items, submitting documentation, and reporting.
Ability to maintain accurate customer records and appointment schedules.
Strong data entry, reporting, and documentation skills.
Ability to monitor referral turnaround times.
Ability to maintain records for reimbursement and program compliance.
Ability to communicate effectively with The Wardrobe regarding referrals, inventory, and operations.
Ability to participate in staff meetings, training, and professional development.
Ability to maintain a clean, organized, and professionally merchandised closet.
Ability to monitor inventory levels and ensure adequate supply of quality clothing.
Ability to receive, sort, organize, and display donated clothing and accessories.
Ability to coordinate inventory requests and recommend purchases.
Ability to rotate seasonal inventory and maintain organized storage.
Ability to track inventory usage and maintain records.
Ability to ensure dressing rooms, display areas, and storage spaces are clean, safe, and presentable.
Ability to coordinate the receipt and organization of donated clothing.
Ability to foster positive working relationships with partners.
Ability to promote Career Closet services.
Ability to support volunteers.
Ability to perform other duties as assigned, including covering reception and CRC areas.

Nice To Haves

Experience in workforce development.
Experience in retail or merchandising.
Experience working with diverse populations.
Experience in data management and reporting.

Responsibilities

Provide exceptional customer service by creating a welcoming, respectful, and supportive environment for all Career Closet participants.
Schedule and facilitate clothing appointments for eligible customers in accordance with program requirements and established timelines.
Assist customers in selecting interview attire, work clothing, uniforms, scrubs, footwear, and accessories that support their employment goals.
Explain Career Closet services, eligibility requirements, and available workforce resources to participants and partner organizations.
Coordinate participant referrals received from The Wardrobe, the County Assistance Office, PA CareerLink® staff, and other approved referral sources.
Maintain participant confidentiality and ensure all customer information is handled in accordance with applicable privacy requirements.
Assist with special events, outreach activities, and Career Closet promotions as needed.
Utilize The Wardrobe's Partner Portal to process referrals, request Wardrobe Boxes, submit required documentation, and complete program reporting.
Maintain accurate customer records and appointment schedules.
Complete all required data entry, reporting, and documentation in a timely and accurate manner.
Monitor referral turnaround times to ensure customers receive appointments within established program expectations.
Assist with maintaining records necessary to support reimbursement requests and program compliance.
Serve as the primary point of contact for routine communication with The Wardrobe regarding referrals, inventory needs, and program operations.
Participate in staff meetings, program training, and professional development activities.
Maintain a clean, organized, welcoming, and professionally merchandised Career Closet.
Monitor inventory levels to ensure an adequate supply of quality clothing appropriate for interviews, employment, and occupational training.
Receive, sort, organize, and display donated clothing and accessories.
Coordinate inventory requests with The Wardrobe and recommend clothing purchases when inventory gaps are identified.
Rotate seasonal inventory and maintain organized storage areas.
Track inventory usage and assist with maintaining inventory records.
Ensure dressing rooms, display areas, and storage spaces remain clean, safe, and presentable.
Coordinate the receipt and organization of donated clothing as appropriate.
Foster positive working relationships with PA CareerLink® staff, workforce partners, and community organizations.
Assist with promoting Career Closet services throughout Bucks County.
Support volunteers assisting with Career Closet activities, when applicable.
Perform other duties as assigned in support of Career Closet operations and workforce development initiatives, including, but not limited to, providing coverage for reception and Career Resource Center (CRC) areas.