Career Advisor (800017)

Equus•Providence, RI

About The Position

We help job seekers and career changers prepare for and advance in careers with a focus on sustainable, high-growth, and high-demand industries. Our committed and well-trained workforce professionals deliver comprehensive workforce solutions at integrated career centers, sector-focused centers, and community and partner sites. This role involves building professional one-on-one working relationships with clients to aid in eliminating challenges that hinder employment, providing consistent case management, conducting new customer orientations, and ensuring contractually required outcomes and goals are met. The position requires maintaining organized client databases, documenting all contacts, ensuring participants follow through with planned activities, and providing individualized assessments and referrals to community services when needed. Additionally, the role involves accurately completing enrollment documentation, documenting participant contacts and activities in case notes, making post-placement contacts, and creating solutions for participant attendance problems. The Career Advisor will also assist in preparing project reports, developing and maintaining expertise on service delivery practices, delivering metric-based services, and collaborating with the business services team to align job seeker preparation with available employment opportunities. A standard communication plan for staff awareness of center-wide issues and operational goals is to be developed and maintained. Participation in training, capacity building, and professional development is expected, along with working with leadership to identify operational challenges and implement process improvements. State-wide operational support and coverage, as well as operations support for all compliance-driven standards, may be required. Other reasonably related tasks and duties may be assigned.

Requirements

Ability to maintain flexibility as needs of contract or contractor require.
A working knowledge of MS Office and Google docs.
Two years of experience in career advisement and development, workshop facilitation, developing workforce curriculum, public speaking and content development.
Ability to prioritize tasks and document visits and contacts.
Demonstrated telephone, computer and strong written and verbal communication skills.
Strong leadership skills with a demonstrated ability to thrive in environments with multiple stakeholders, frequent change, and diverse objectives.
Professional understanding of a vast array of occupations and career paths, ideally including those in the healthcare field.
Bachelor's degree from an accredited college or university in education, social services, healthcare and/or communications.
Customer service experience required.

Responsibilities

Build a professional one-on-one working relationship with clients to aid in eliminating challenges that are hindrances to obtaining and retaining employment.
Provide consistent and comprehensive case management and follow-up.
Conduct new customer orientation.
Help to ensure that positive outcomes and goals are met as required by contract.
Maintain organized database of clients and keep detailed documentation of all contacts with clients.
Ensure participants follow through with planned activities as outlined in contract with funding agency.
Provide individualized assessment of work, provide referrals to appropriate community service or social service agencies when needed.
Accurately complete required documentation for enrollment.
Document all participant contacts and activities in case notes and ensure that post-placement contacts are made as required by specific contract.
Create solutions to participant attendance problems.
Assist in the preparation of project reports as needed (participation, placement).
Develop and maintain expertise on service delivery practices, including the coordination of introductory workshops, the facilitation of weekly workshops, the issuance of grants in accordance with predetermined allocation targets, and collection of placement data.
Deliver metric-based services to ensure a business-driven curriculum, a high quality of presentation, a satisfactory participation rate, clear messaging of next steps, and a tangible output.
Work collaboratively with the business services team to identify which jobs are available, what qualifications are needed, and which workshops and trainings can best prepare jobseekers for these positions.
Develop and maintain a standard communication plan to keep staff aware of center-wide issues and their role in meeting operational goals.
Participate in activities including training, capacity building, and professional development.
Work with leadership to identify operational challenges and to design and implement process improvements.
Provide state-wide operational support and coverage, as needed.
Provide operations support for all compliance driven standards.
May be assigned other tasks and duties reasonably related to their job responsibilities.
Other duties as assigned.