Care Transition Coordinator

BrightSpring Health Services•Wheeling, WV

About The Position

The Care Transition Coordinator (CTC) facilitates transitions for patients from healthcare facilities to home health or hospice care. The role evaluates patient eligibility, coordinates care plans, and arranges services such as durable medical equipment (DME) and infusion in accordance with agency protocols and patient needs. The CTC serves as a liaison among the agency, referral sources, and healthcare providers, supporting timely communication, documentation, and patient education. The position also carries out outreach plans and sales-related administrative duties to support market growth, financial stewardship, compliance, and patient satisfaction. Adoration Health, an affiliate of BrightSpring Health Services, provides services in patients’ homes and supports patients, families, and caregivers. The company describes its approach as community-focused and centered on helping patients live with dignity and fulfillment.

Requirements

At least one year of experience in home health or hospital-based case management.
Current and active state licensure as a Registered Nurse (RN), Licensed Practical Nurse (LPN), Social Worker (SW), or Physical Therapist (PT).
Valid driver’s license, reliable transportation, and current auto insurance.
Understanding of home health eligibility criteria and Medicare and insurance coverage guidelines.

Nice To Haves

One to three years of experience in medical marketing or healthcare business development.
Respiratory Therapist (RT) certification and/or completion of a technical clinical program demonstrating strong clinical knowledge.

Responsibilities

Achieve monthly personal production goals and Medicare-certified admission targets for assigned locations.
Manage sales and marketing expenses to support financial stewardship and return on investment.
Implement weekly, monthly, and quarterly strategies to increase market share within assigned facilities.
Evaluate patients and physician orders for home care eligibility in accordance with Right of Choice guidelines.
Meet with patients face-to-face to explain agency services and identify the primary care physician responsible for the plan of care.
Present identified patient needs to the Executive Director for branch approval and acceptance.
Complete CTC encounter documentation in Home Care Home Base.
After patient acceptance, coordinate transfer orders and ancillary services, including DME and infusion.
Educate patients on home care or hospice orders and related services received from the referral source.
Ensure referral-source-identified patient needs are documented and addressed by the agency upon acceptance.
Collaborate with the Executive Director and Clinical Director to promote growth by aligning team efforts with referral-source and patient needs and expectations.
Perform sales administration duties, including BOA expense entry, following BOA policies and procedures, submitting payroll timesheets and PTO requests, participating in weekly 3LS meetings, and attending required sales calls and company-provided in-services.
Maintain timely communication by phone and email.
Educate patients about the importance of post-discharge physician appointments, obtaining prescriptions before discharge, medication regimens, pharmacy use, and delivery methods.
Liaise between the agency and healthcare providers for newly referred patients and existing patients transferred from home health services to hospitals.
Notify discharge planning when active home health patients transfer to a facility.
Coordinate resumption of care with patients before discharge when applicable orders are obtained.
Provide the case management team with follow-up feedback about readmission status and non-admit decisions based on information provided by the agency.
Maintain patient confidentiality in accordance with applicable laws and agency policies.
Demonstrate knowledge of agency services, competitive advantages, specialty programs, and Medicare guidelines.
Educate medical professionals using appropriate tools and literature.