Care Team Training and Support Supervisor

Elara Caring•Broken Arrow, OK

13d

About The Position

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Training and Support Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients. If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team. Why Join the Elara Caring Mission? At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

Requirements

High School Diploma or GED required
Five (5) years of experience in a fast-paced office or healthcare environment preferred
Working knowledge of Medicare/Medicaid and home care operations preferred
Strong computer proficiency and documentation skills
Excellent organizational and multitasking abilities
Professional verbal and written communication skills
Strong leadership, coaching, and motivational skills
Ability to thrive in a fast-paced, high-volume environment
Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location
Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience working with elderly or disabled populations preferred

Responsibilities

Lead and support Care Team Supervisors and caregivers, ensuring daily operations align with Elara Caring's mission, values, and commitment to quality patient care.
Manage SCA schedules, productivity, and workload distribution to ensure appropriate coverage, operational efficiency, and achievement of performance expectations.
Provide onboarding, mentorship, and operational training for new Care Team Supervisors and team members as needed.
Support branch operations by assisting with vacant Care Team Supervisor caseloads, ensuring continuity of care, proper case management oversight, and uninterrupted service delivery.
Coordinate and oversee the scheduling of homemaking, personal care, and home health aide services, including coverage for planned and unplanned absences.
Maintain accurate records of client services, plans of care, caregiver schedules, service requests, authorizations, and contract-specific documentation.
Educate clients and families on Elara Caring policies, services, and applicable federal and state regulations.
Partner with branch leadership on growth initiatives, operational planning, and service expansion efforts.
Review operational reports and proactively identify and resolve billing, payroll, utilization, scheduling, and service delivery discrepancies.
Ensure compliance with all state, federal, payer, contract, licensure, and regulatory requirements.
Provide coaching, support, performance feedback, and corrective action guidance to caregivers and supervisors to promote engagement, accountability, and quality outcomes.
Monitor caregiver compliance with required certifications, training programs, health assessments, in-services, and regulatory requirements.
Conduct caregiver orientations and onboarding activities as required.
Monitor daily service delivery, open shifts, and staffing needs to ensure adequate caregiver coverage and continuity of care for all clients.
Review utilization, authorization, and service delivery reports to identify trends, address inconsistencies, and improve operational performance.
Communicate effectively with caregivers, clients, case managers, referral partners, and leadership teams to ensure exceptional service and timely issue resolution.
Provide written and verbal updates to leadership regarding employee performance concerns, operational risks, client issues, and branch performance.
Support and provide guidance to bilingual or specialized supervisory teams as needed to ensure consistent operational execution and service delivery.
Maintain patient and employee confidentiality and ensure compliance with HIPAA privacy and security requirements.
Represent Elara Caring professionally within the community by fostering positive relationships and participating in professional, community, and industry events.
Lead through influence, accountability, teamwork, and service excellence while promoting a culture focused on compassion, quality, and continuous improvement.
Perform additional duties, special projects, and operational initiatives as assigned to support branch success and organizational growth.