Care Team Supervisor

Elara Caring•New Britain, CT

4d•Onsite

About The Position

At Elara Caring, we believe the best care happens at home—where people feel most comfortable. That’s why our compassionate teams serve over 60,000 patients every day, right where they live. As a Care Team Supervisor, you’ll play a key role in leading a team of dedicated caregivers, making a real impact in the lives of our patients. If you’re ready to lead with purpose and help others thrive, we’d love to have you on our team. Why Join the Elara Caring Mission? At Elara Caring, we believe in supporting those who care for others. When you join our team, you become part of a compassionate, purpose-driven organization committed to making a real difference.

Requirements

High School Diploma or GED required
Five (5) years of experience in a fast-paced office or healthcare environment preferred
Strong computer proficiency and documentation skills
Excellent organizational and multitasking abilities
Professional verbal and written communication skills
Strong leadership, coaching, and motivational skills
Ability to thrive in a fast-paced, high-volume environment
Reliable personal transportation and ability to travel locally and occasionally to support audits or operational needs

Nice To Haves

Associate’s or Bachelor’s degree preferred
Experience working with elderly or disabled populations preferred
Working knowledge of Medicare/Medicaid and home care operations preferred
Knowledge of kidney-related diagnoses, including dialysis treatments and post-dialysis care needs is highly preferred
Bilingual fluency (Spanish, Mandarin/Cantonese, Russian, or Portuguese) may be required based on location

Responsibilities

Coordinate and schedule homemaking, personal care, and home health aide services in a timely manner, including coverage for planned and unplanned absences
Maintain accurate client service records, plans of care, caregiver schedules, and required documentation
Review and manage contract-specific documentation and ensure all required authorizations align with scheduled services
Educate clients on services, policies, and Federal/State regulations to ensure understanding and compliance
Support branch growth initiatives and operational planning efforts
Review reports and monitor systems to ensure accuracy in billing, payroll, utilization, and service delivery
Process and manage employee timesheets and collaborate with payroll and timekeeping teams as needed
Ensure ongoing compliance with all State, Federal, licensure, contract, and regulatory requirements
Provide guidance, coaching, support, and performance counseling to caregivers to promote engagement and quality care
Ensure caregiver compliance with required trainings, certifications, medical requirements, health assessments, and in-services
Conduct caregiver orientations and maintain complete caregiver and client documentation records
Monitor daily client service delivery requirements to ensure adequate caregiver availability and shift coverage
Review open shifts, utilization reports, and staffing needs daily to maintain continuity of care
Submit employee incident, allegation, and workers’ compensation information to HR in a timely manner
Communicate professionally and effectively with caregivers, clients, case managers, supervisors, and leadership teams
Represent Elara Caring in a professional and positive manner within the community and through participation in local organizations and initiatives
Remain flexible and available to support direct care services as needed
May oversee and provide guidance to Chinese-speaking supervisors to ensure alignment with branch and organizational objectives
Support Elara Caring’s mission, values, and commitment to delivering exceptional patient-centered care every day
Perform additional duties and projects as assigned to support team and organizational success