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Sedgwick•Eden Prairie, MN

17h•Onsite

About The Position

This position is for a Care Team Representative at Sedgwick, a company that focuses on helping people facing the unexpected. The role involves providing excellent service with empathy to callers regarding claims for multiple lines of business. Key aspects include expediting the claims process, providing detailed claim notes, resolving issues efficiently, and directing calls to the appropriate escalation path. Sedgwick emphasizes a caring culture, work-life balance, and opportunities for career growth, as recognized by Newsweek and Fortune.

Requirements

High school diploma or GED required.
One (1) year customer service experience or equivalent combination of education and experience required.
Excellent verbal and written communication skills
PC literate, including Microsoft Office products, Windows environment
Must meet minimum typing requirements
Strong organizational skills
Good interpersonal skills
Ability to multi task in fast paced environment
Ability to support multiple clients across communication channels and utilize multiple systems simultaneously
Ability to work in a team environment and/or independently
Ability to meet or exceed Performance Competencies
Ability to meet all attendance expectations
Credit security clearance, confirmed via a background credit check, is required for this position.

Nice To Haves

Inbound call center experience preferred.

Responsibilities

Acts as primary liaison with callers from multiple client accounts within a shared services environment.
Follows specifications in assisting with questions and solving problems related to the claims application and servicing processes.
Performs claim intake and full-service customer support within regulatory requirements, company, and client expectations at all times.
Educates and informs the customer about documentation required to file/process a claim, required time frames, payment information, and claim status.
Educates claimants/callers on client requirements and benefit plans documenting all required details of the call in a concise professional manner.
Enters verbal and written claim information that meets both the internal and external customer’s requirements accurately into the appropriate system.
Directs customer calls to the appropriate contact at multiple locations or escalates to Service Center Specialist/management as needed.
Attendance during scheduled work hours is required.
Performs other duties as assigned.