Sedgwick Southfield Open House Hiring Event: Meet Your Future Team & Launch Your Career!

Sedgwick • Southfield, MI

1d • Hybrid

About The Position

Sedgwick is hiring for full-time roles, including Care Team Representatives, at its Southfield, Michigan hiring event. The Care Team Representative provides empathetic service to callers regarding claims across multiple lines of business. The role supports the claims process, records detailed and accurate claim notes, aims to resolve issues through a one-call/one-person response, and routes calls for escalation when needed. Representatives work with multiple client accounts in a shared-services environment and provide claim intake and customer support in line with regulatory requirements and company and client expectations. The position requires attendance during scheduled work hours. The hiring event is by preregistration only; applicants will be contacted with an assigned event time. The event is scheduled for Thursday, October 22nd, at 300 Galleria Officentre, Southfield, MI 48034. The work environment is hybrid/in-office. A credit security clearance, confirmed through a background credit check, is required.

Requirements

• High school diploma or GED.
• One year of customer service experience, or an equivalent combination of education and experience.
• Excellent verbal and written communication skills.
• PC literacy, including Microsoft Office products and the Windows environment.
• Meet minimum typing requirements.
• Strong organizational skills.
• Good interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Ability to support multiple clients across communication channels and use multiple systems simultaneously.
• Ability to work in a team environment and/or independently.
• Ability to meet or exceed performance competencies and attendance expectations.
• Credit security clearance confirmed via a background credit check.

Nice To Haves

• Inbound call center experience.

Responsibilities

• Serve as the primary liaison for callers from multiple client accounts in a shared-services environment.
• Assist with questions and resolve problems related to claims applications and servicing processes.
• Perform claim intake and full-service customer support in accordance with regulatory requirements and company and client expectations.
• Explain required claim documentation, filing and processing time frames, payment information, and claim status to customers.
• Explain client requirements and benefit plans to claimants and callers, documenting call details concisely and professionally.
• Accurately enter verbal and written claim information into the appropriate system to meet internal and external customer requirements.
• Route customer calls to appropriate contacts at multiple locations or escalate them to a Service Center Specialist or management as needed.
• Attend work during scheduled hours.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED