Care Team Navigator

PUEBLO COMMUNITY HEALTH CENTER INC•Pueblo, CO

2d•$18 - $21•Hybrid

About The Position

The Navigator works in collaboration with members of the patient’s care team and communicates effectively to support quality patient health outcomes. The Navigator facilitates patient access to Pueblo Community Health Center (PCHC) staff and resources. This role involves receiving and reviewing referral/diagnostic requests, obtaining prior authorizations for specialty care, and maintaining ongoing tracking and EHR documentation. The Navigator also schedules follow-up appointments, facilitates post-discharge services, processes home health and outpatient therapy referrals, and serves as a contact person, advocate, and informational resource for patients, families, PCHC providers, and community stakeholders.

Requirements

High School Diploma or Equivalent.
Three years of experience in community primary health care required.
Relevant education may be substituted for experience.
Occasional travel may be required including day-to-day local travel.
Conversational Spanish preferred.
Capable of working independently.
Excellent interpersonal skills.
Ability to review/comprehend medical records and other patient information
Ability to organize and work in a multi-tasked environment.
Ability to demonstrate decision-making, critical thinking, and problem-solving skills.
Computer skills including database utilization required.
Ability to promote and build teamwork and multidisciplinary care concept.
Must maintain strict confidentiality.
Culturally effective capabilities demonstrating a sensitivity and responsiveness to varying cultural characteristics and beliefs.
Ability to display active listening and remain solutions-oriented in interactions.
Ability to display non-judgmental acceptance, maintain strict confidentiality, and establish positive rapport and working relationships with patients/family/ visitors/staff/community.

Nice To Haves

Conversational Spanish preferred.

Responsibilities

Facilitate patient access to Pueblo Community Health Center, staff and resources at Pueblo Community Health Center.
Receives and reviews all referral/diagnostic requests/orders from care team to initiate order tracking protocol.
Obtains necessary prior authorizations for specialty care from insurance providers.
Maintains ongoing tracking and appropriate EHR documentation to promote team awareness for all in-house and community service providers.
Document all patient contacts and interaction in the medical record.
Assure records from specialty care and hospitals are received and incorporated into EHR.
Provide timely communication, inquiry, follow up and integration of information into the medical record.
Schedule follow-up appointments at PCHC within established protocol on emergency room visits.
Facilitate post-discharge services within established protocol on inpatient transitions of care.
Collaborate with Outreach and Enrollment to have patients new to PCHC that are scheduled for hospital follow-up appointments enrolled prior to their appointment.
Process home health referrals and follow-up with patients and providers within established home health protocol.
Process outpatient physical therapy/occupational therapy referrals and follow-up with patients and providers within established outpatient therapy protocol.
Employ active listening and remain solutions-oriented in interactions with patients, families, and members of the health care team.
Display non-judgmental acceptance, maintain confidentiality, and establish positive rapport and working relationships with patients/ family/ visitors/ staff/ community.
Provide patient, family and community stakeholders’ information, resources and authorizations to facilitate continuity of care.
Demonstrate decision-making, critical thinking, and problem-solving skills.
Work collaboratively with all care team members for the benefit of the patient.
Works with patients to assess/address barriers to keeping specialist appointments.
Develop and maintain relationships with medical and behavioral health providers of Pueblo Community Health Center and community stakeholders.
Serve as a contact person, advocate and informational resource for the patients, families, PCHC providers and community stakeholders.
Perform other related duties as assigned for the benefit of the department, PCHC, and the patient.

Benefits

Medical Insurance
Dental Insurance
Vision Insurance
Long-Term Disability Insurance
Short-Term Disability Insurance
Life Insurance
403(b) Tax-Sheltered Annuity Plan
Cafeteria 125 Flexible Spending Account
Supplemental insurances
Generous paid time off benefits including holidays and personal time off (PTO)
Organization contributes to the employee’s tax-sheltered annuity plan after one year of service.