Care Team Manager

French Funerals-Cremations•Albuquerque, NM

11d•Onsite

About The Position

The Care Center Manager is responsible for the leadership, performance, and accountability of all Care Center operations, including embalming, transfers, and cremation services. This role ensures all care center activities are executed with accuracy, timeliness, safety, and the highest level of dignity and respect. The Care Center Manager leads the Care Team, reinforces standards, and ensures consistent execution aligned with the company’s Mission, Vision, Values, and Farewells Fundamentals. This position owns team performance, operational efficiency, compliance, and the overall quality of care provided to every individual entrusted to the Care Center.

Requirements

Active Funeral Service Practitioner (FSP) License
3-5 years in funeral service operations
Strong leadership and team development skills
Ability to manage multiple operations simultaneously
Strong problem-solving and decision-making ability
High attention to detail and process discipline
Strong communication and organizational skills
Ability to work in emotionally sensitive environments
Valid driver’s license with insurable record
Able to stand for up to 2 hours at a time
Bend at waist and knees
Pushing and pulling up to 150 pounds
Lift overhead up to 25 pounds
Grasp with both hands
Fine manipulation with both hands for embalming and make-up application
Work with toxic chemicals; i.e., formaldehyde, solvents, etc.
Able to lift-up to fifty (50) pounds from the floor.
Grasping with hands to handle, control, or feel objects, tools, or controls.

Nice To Haves

Associate or Bachelor’s Degree preferred
Leadership or supervisory experience preferred

Responsibilities

Oversee all embalming, transfer, and cremation operations
Ensure all processes are completed accurately, safely, and within expected timeframes
Monitor workflow and adjust resources to meet service demands
Identify and resolve potential breakdowns in service, communication, or execution before they occur
Lead, coach, and proactively develop Care Team members across all functions
Set clear expectations and consistently hold team members accountable to standards and performance
Conduct performance reviews and provide ongoing feedback
Promote a culture of ownership, teamwork, and continuous improvement
Ensure strict adherence to identification, chain-of-custody, and documentation standards
Maintain compliance with all regulatory, safety, and company requirements
Monitor processes to ensure no errors, omissions, or rework
Address and resolve issues immediately and proactively
Oversee scheduling to ensure proper coverage across all Care Team functions
Approve timecards, time off requests, and ensure payroll accuracy
Monitor staffing levels and adjust based on operational needs
Ensure team reliability, attendance, and accountability
Communicate effectively with Funeral Directors, leadership, and internal teams
Ensure all service details and operational needs are clearly understood and executed
Escalate issues proactively and provide solutions
Maintain alignment across departments
Ensure all equipment, vehicles, and facilities are properly maintained and operational
Coordinate repairs, maintenance, and supply needs
Maintain inventory and ensure readiness of all Care Center resources
Meet or exceed financial and operational performance targets
Monitor departmental performance metrics (e.g., service levels, efficiency)
Ensure responsible use of resources and cost control
Support services as needed, including embalming, transfers, or cremation
Ensure all interactions with families are handled with professionalism and compassion
Reinforce service standards that reflect the company’s commitment to excellence
Maintain up-to-date knowledge of safety and regulatory requirements
Ensure all team members follow OSHA and company safety standards
Promote a culture of safety and accountability excellence