MI - Care Team Manager - Paw Paw

Beacon Specialized Living•Paw Paw, MI

8d•Onsite

About The Position

Beacon is a national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. This role operates assigned home(s) in a manner that ensures company goals are met, including meeting or exceeding budgets and clinical effectiveness. The Care Team Manager supports and supervises Direct Support Professionals (DSPs), maintains assigned homes, manages on-call responsibilities, builds relationships with referral sources and agencies, and collaborates with Beacon leadership to improve operations and care quality. The position requires strict adherence to company policies, accreditation standards, and state/federal licensing requirements, while embodying Beacon's 'I CARE' core values: Integrity, Compassion, Advocacy, Respect, and Excellence.

Requirements

Must be compliant with all company and regulatory policies and procedures.
Must be able to operate assigned home(s) to meet or exceed company goals, budgets, and clinical effectiveness.
Must be able to support and supervise assigned Direct Support Professionals (DSPs).
Must be able to maintain assigned home(s) and ensure good working order of all related systems, facilities, and furnishings.
Must be able to assign repairs and maintenance duties to staff when possible.
Must be able to contact the Beacon maintenance department or direct supervisor to address facility maintenance issues.
Must be able to assist direct supervisor with contracting for approved services, and direct and evaluate the performance of contractors.
Must be responsible for maintaining cleanliness of assigned home(s) and vehicle(s).
Must communicate daily with direct supervisor.
Must manage on-call responsibilities.
Must report on-call hours to direct supervisor as needed.
Must be responsible for reviewing or sending direct supervisor important topics for monthly home meetings.
Must be responsible for preparing the meeting room and scheduling staff for meetings.
Must build positive relationships with referral sources, government and licensing agencies.
Must assist in coordinating admissions for individuals served, as needed.
Must collaborate with Beacon leadership and various functional areas to improve the quality of operations, compliance, residential care, and employee performance.
Must always maintain professional conduct and ensure the same from the home staff when on duty.
Must perform other duties that may be assigned or established by the company.
Must be responsible for contacting direct supervisor if someone from a regulatory agency, adult protective services, an investigating body, or police arrives at the home.
Must cooperate with investigation as directed or required.
Must complete incident reports in the company electronic system timely and send a copy to direct supervisor for approval.
Must ensure that all incident report actions, and corrective action plans (CAP) and/or plans of correction (POC) are implemented accurately and timely.
Must assist direct supervisor with annual documentation updates for individuals served.
Must be responsible for informing direct supervisor of Individuals status changes that required updates to protocols or documentation.
Must ensure compliance with employee training and certifications to meet licensing standards, recipient rights, and accrediting bodies.
Must communicate with state and local regulators openly and as a respected and reliable partner.
Must work collaboratively with direct supervisor, referrals, and regional team to effectively manage census, including Leaves of Absence (LOAs) for assigned homes to ensure budgeted revenue targets are successfully met or exceeded.
Must be responsible for getting the direct supervisor all logs and documentation that support the care provided and other documentation as needed.
Must manage assigned home(s) payroll costs through effective recruitment/hiring, staff retention, good staff scheduling practices, and monitoring/correcting trends that impact costs.
Must manage the home budget, petty cash fund and individual funds in accordance with company policies.
Must assure all financial reporting (payroll, petty cash, individual funds, billing, etc.) is timely and accurate.
Must ensure that time-and-attendance and payroll reporting is accurate.
Must be responsible for keeping direct supervisor informed of current and future staffing changes or shortages.
Must monitor and maintain employee scheduling and time worked to annual budget.
Must be responsible for ensuring open shifts are staffed and finding replacement staff as required.
Must oversee all residential care related functions at assigned house or program.
Must work collaboratively with direct supervisor, HR, Training and Recruiting to complete candidate interviews, staff evaluations, separations, and training of new employees.
Must be responsible for informing direct supervisor of personnel issues requiring monitoring, counseling, or feedback.
Must be responsible for completing COS once disciplinary action is determined by direct supervisor.
Must conduct on-site training for direct support professionals and develop teams that support each other.
Must be responsible for notifying employees that they are scheduled for a class, and the date, time, and location of class.
Must establish goals and provide feedback to direct support professionals (DSPs) on annual performance reviews.
Must ensure all new employees are welcomed, receive orientation, and are integrated into the team.
Must provide check-in discussions with direct reports on a monthly basis.
Must collaborate with direct supervisor and clinical team to ensure proper clinical actions are taken to maintain or improve Individuals' health, safety, and stability.
Must collaborate with direct supervisor and clinical team in overseeing the Individuals activities and programs and identifies ways to improve how these programs can enrich the Individuals social, emotional, mental, and physical needs as well as increase their home involvement and independent living skills.
Must communicate regularly with all internal and external clinical, medical, and regulatory agencies as required.
Must attend and ensure DSPs attend Individuals functions as scheduled and maintain regular Individual interaction in accordance with their person-centered plans.
Must ensure DSPs regularly assist Individuals in skill building and community activities.
Must work with direct supervisor in the review of each Individuals status and ability to perform under the terms and conditions of our respective contracts.
Must apply trauma informed care principles.
Must promote trauma informed care at all levels of the organization.
Must help create a culture that is sensitive and responsive to the feelings of our individuals to help our staff overcome and avoid responding negatively to stigmas they will never truly understand.
Must oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s).
Must complete/conduct Fire and Emergency drills as required.
Must submit accurate daily entries in the electronic health records (EHR).
Must routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, the quality and appearance of service and staff, cleanliness of space, and Individual satisfaction.
Must be responsible for ensuring tasks on the daily reminder list are completed timely and informs direct supervisor of any deficiencies.
Must be responsible for keeping direct supervisor and HR informed timely of work injuries within 24 hours.
Must conduct random home and vehicle inspections and correct any violations of company policy as soon as possible.
Must conduct random Individual(s) audit reviews and communicate findings to your direct supervisor, and clinical and operations’ leadership.
Must maintain confidential (HIPAA compliant), accurate, and appropriate records for each Individual Served, prospective Individual, and employee of Beacon.
Must monitor and ensure positive individual, family, community and regulatory agencies and employee relations by responding promptly and appropriately to their needs, requests, concerns, and suggestions.
Must preserve and protect the privacy, confidentiality and security of all medical records, proprietary and other confidential information relating to Beacon Specialized Living Services, Inc., its individuals served, Team Members, activities, and affiliates, in accordance with all applicable laws (especially HIPAA) and contract terms.
Must promote Beacon positively and model our core values in everyday behavior.
Must understand how to approach and communicate with all Individuals including those who are cognitively impaired.
Must treat Individuals, family members and other team members with dignity and respect while responding to their needs.
Must maintain and sustain a safe community environment and workplace.
Must cooperate with Beacon Specialized Living, the Department of Human Services (DHS) staff or any other regulatory body during any inspection, investigation or inquiry.
Must follow Beacon’s policies, procedures, and manuals.
Must embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Responsibilities

Operate assigned home(s) to meet or exceed company goals, budgets, and clinical effectiveness.
Support and supervise Direct Support Professionals (DSPs), ensuring they have the necessary training and skills for high-quality care.
Maintain assigned home(s) and ensure all systems, facilities, and furnishings are in good working order.
Assign repairs and maintenance duties to staff or contact the maintenance department/supervisor for facility issues.
Assist direct supervisor with contracting for approved services and evaluate contractor performance.
Maintain cleanliness of assigned home(s) and vehicle(s) by developing daily duties for employees.
Communicate daily with direct supervisor and manage on-call responsibilities.
Review and submit important topics for monthly home meetings to direct supervisor.
Prepare meeting rooms and schedule staff for meetings.
Build positive relationships with referral sources, government, and licensing agencies, and assist with coordinating admissions.
Collaborate with Beacon leadership to improve operations, compliance, residential care, and employee performance.
Maintain professional conduct and ensure the same from home staff.
Contact direct supervisor if a regulatory agency, protective services, or police arrive at the home and cooperate with investigations.
Complete incident reports in the company electronic system timely and ensure corrective action plans are implemented accurately.
Assist direct supervisor with annual documentation updates for individuals served and inform supervisor of status changes requiring documentation updates.
Ensure compliance with employee training and certifications to meet licensing standards.
Communicate openly with state and local regulators.
Collaborate with direct supervisor, referrals, and regional team to manage census and ensure budgeted revenue targets are met.
Provide direct supervisor with logs and documentation supporting care provided.
Manage assigned home(s) payroll costs through effective recruitment, retention, scheduling, and monitoring of overtime and other cost impacts.
Manage the home budget, petty cash fund, and individual funds according to company policies.
Ensure all financial reporting is timely and accurate.
Keep direct supervisor informed of current and future staffing changes or shortages.
Monitor and maintain employee scheduling and time worked to align with the annual budget.
Ensure open shifts are staffed and find replacement staff.
Oversee all residential care functions at the assigned house or program.
Collaborate with direct supervisor, HR, Training, and Recruiting to complete candidate interviews, staff evaluations, separations, and training.
Inform direct supervisor of personnel issues requiring monitoring, counseling, or feedback.
Complete COS (Confirmation of Services) after disciplinary action is determined by direct supervisor.
Conduct on-site training for DSPs and develop teams that support each other.
Notify employees of scheduled classes, including date, time, and location.
Establish goals and provide feedback to DSPs on annual performance reviews.
Ensure new employees are welcomed, receive orientation, and are integrated into the team.
Provide monthly check-in discussions with direct reports.
Collaborate with direct supervisor and clinical team to ensure proper clinical actions for individuals' health, safety, and stability.
Collaborate with direct supervisor and clinical team in overseeing individuals' activities and programs, identifying improvements for social, emotional, mental, and physical needs, and increasing home involvement and independent living skills.
Communicate regularly with internal and external clinical, medical, and regulatory agencies.
Attend and ensure DSPs attend individual functions and maintain regular individual interaction per person-centered plans.
Ensure DSPs regularly assist individuals in skill-building and community activities.
Review each individual's status and ability to perform under contract terms.
Apply trauma-informed care principles, recognizing trauma symptoms and their role in an individual's life, and promoting a sensitive and responsive culture.
Oversee all administrative, clerical record-keeping, clinical record-keeping, medication administration, transportation, and coordination of care duties at assigned home site(s).
Complete Fire and Emergency drills as required.
Submit accurate daily entries in the electronic health records (EHR).
Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, service quality, cleanliness of space, and individual satisfaction.
Ensure tasks on the daily reminder list are completed timely and report any deficiencies to direct supervisor.
Inform direct supervisor and HR of work injuries within 24 hours.
Conduct random home and vehicle inspections and correct policy violations promptly.
Conduct random individual audit reviews and communicate findings to direct supervisor and leadership.
Maintain confidential, accurate, and appropriate records for each individual served, prospective individual, and employee.
Monitor and ensure positive individual, family, community, regulatory agency, and employee relations by responding promptly to needs and concerns.
Preserve and protect the privacy, confidentiality, and security of all medical records and proprietary information.
Promote Beacon positively and model core values in everyday behavior.
Understand how to approach and communicate with all individuals, including those who are cognitively impaired.
Treat individuals, family members, and team members with dignity and respect.
Maintain and sustain a safe community environment and workplace.
Cooperate with Beacon Specialized Living, DHS staff, or any other regulatory body during inspections, investigations, or inquiries.
Follow Beacon's policies, procedures, and manuals.
Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.