Care Team Manager - Group Home

Beacon Specialized Living • Roaring Brook Township, PA

1d • Onsite

About The Position

Beacon is a national behavioral health company providing residential-based services and supports to children and adults with Intellectual and Developmental Disabilities, Severe Mental Illness, Autism, and high-acuity behaviors. This role involves operating assigned home(s) to meet company goals, supervising Direct Support Professionals (DSPs), maintaining facilities, and ensuring compliance with all company policies, accreditation standards, and state and federal licensing requirements. The position requires a commitment to the company's "I CARE" core values: Integrity, Compassion, Advocacy, Respect, and Excellence.

Requirements

• High school diploma or GED required.
• Must be able to pass a criminal background check.
• Must successfully submit to and meet the requirements of the Central Registry, CARI (Child Abuse Registry), Criminal Background check and drug testing (New Jersey requirement only).
• Excellent communication skills, both verbally and in writing.
• Demonstrate the ability to identify and assess problems, develop solutions, and problem-solve successfully.
• Demonstrates all core competencies related IDD services and individuals with mental health concerns.
• Attention to detail and ability to multitask.
• Ability to complete required training in connection with accrediting agencies, state and local regulatory agencies, and other government bodies.
• Must possess a valid Driver’s License.
• Ability to use office equipment and information technology software.
• Ability to physically and emotionally work with individuals who possess mental illness and co-occurring disorders.
• Ability to work in an environment with the potential for exposure to physical aggression from individuals served.
• Ability to work in an environment with the potential exposure to infectious disease.
• Beacon Specialized Living Services (BSLS) uses a variety of information technology information systems including Microsoft Office 365 including Word, Excel, Power Point, Outlook, Teams, and OneDrive; HRIS systems, Attendance and Time Clock systems, Electronic Health Record and Electronic Medication Administration Record keeping systems, Clarity, and others. HM will be responsible for learning and becoming proficient with these IT systems and others that BSLS may deploy or change in the future.

Nice To Haves

• A minimum of 2 years of college coursework in business, social science, or a related human service discipline strongly preferred.
• 2-3 years’ previous leadership experience working in a healthcare or behavioral healthcare related field preferred.
• 1-2 years’ previous management or supervisory experience preferred.
• Approved by state, federal and government entities to work within BSLS programs.
• Required to maintain industry required trainings and TB screenings (for select markets).

Responsibilities

• Ensure compliance with all company and regulatory policies and procedures.
• Operate assigned home(s) to meet company goals, including budgets and clinical effectiveness.
• Support and supervise Direct Support Professionals (DSPs), ensuring they have the necessary training and skills.
• Maintain assigned home(s) and ensure good working order of all systems, facilities, and furnishings.
• Assign repairs and maintenance duties to staff or contact the maintenance department/supervisor for facility issues.
• Assist with contracting for approved services and evaluate contractor performance.
• Maintain cleanliness of assigned home(s) and vehicle(s) by developing daily duties for employees.
• Communicate daily with direct supervisor.
• Manage on-call responsibilities and report on-call hours.
• Review or send important topics for monthly home meetings to direct supervisor.
• Prepare meeting rooms and schedule staff for meetings.
• Build positive relationships with referral sources, government, and licensing agencies, and assist in coordinating admissions.
• Collaborate with Beacon leadership to improve operations, compliance, residential care, and employee performance.
• Maintain professional conduct and ensure the same from home staff.
• Perform other assigned duties.
• Contact direct supervisor if regulatory agency personnel arrive at the home and cooperate with investigations.
• Complete incident reports in the company electronic system timely and submit for approval.
• Ensure incident report actions and corrective action plans are implemented accurately and timely.
• Assist with annual documentation updates for individuals served and inform supervisor of status changes requiring updates.
• Ensure compliance with employee training and certifications.
• Communicate with state and local regulators openly.
• Collaborate with direct supervisor, referrals, and regional team to manage census and ensure budgeted revenue targets are met.
• Provide logs and documentation supporting care provided to direct supervisor.
• Manage assigned home(s) payroll costs through recruitment, retention, scheduling, and monitoring cost trends.
• Manage home budget, petty cash fund, and individual funds.
• Ensure financial reporting (payroll, petty cash, individual funds, billing) is timely and accurate.
• Ensure time-and-attendance and payroll reporting is accurate.
• Keep direct supervisor informed of current and future staffing changes or shortages.
• Monitor and maintain employee scheduling and time worked to annual budget.
• Ensure open shifts are staffed and find replacement staff.
• Oversee all residential care related functions at assigned house or program.
• Collaborate with HR, Training, and Recruiting to complete candidate interviews, staff evaluations, separations, and training.
• Inform direct supervisor of personnel issues requiring monitoring, counseling, or feedback.
• Complete COS once disciplinary action is determined by direct supervisor.
• Conduct on-site training for DSPs and develop supportive teams.
• Notify employees of scheduled classes, dates, times, and locations.
• Establish goals and provide feedback to DSPs on annual performance reviews.
• Ensure new employees are welcomed, receive orientation, and are integrated into the team.
• Provide check-in discussions with direct reports monthly.
• Collaborate with direct supervisor and clinical team to ensure proper clinical actions for individuals' health, safety, and stability.
• Collaborate with direct supervisor and clinical team in overseeing individuals' activities and programs.
• Communicate regularly with internal and external clinical, medical, and regulatory agencies.
• Attend and ensure DSPs attend individual functions and maintain regular individual interaction.
• Ensure DSPs regularly assist individuals in skill-building and community activities.
• Review each individual's status and ability to perform under contract terms.
• Apply trauma-informed care principles.
• Promote trauma-informed care and help create a sensitive and responsive culture.
• Oversee administrative, clerical, clinical record-keeping, medication administration, transportation, and coordination of care duties.
• Complete/conduct Fire and Emergency drills as required.
• Submit accurate daily entries in the electronic health records (EHR).
• Routinely monitor physician-directed meal plans, kitchen sanitation, meal quality, service quality, cleanliness, and individual satisfaction.
• Ensure tasks on the daily reminder list are completed timely.
• Inform direct supervisor of any deficiencies.
• Inform direct supervisor and HR timely of work injuries within 24 hours.
• Conduct random home and vehicle inspections and correct violations.
• Conduct random individual audit reviews and communicate findings.
• Maintain confidential, accurate, and appropriate records.
• Monitor and ensure positive individual, family, community, regulatory, and employee relations.
• Preserve and protect the privacy, confidentiality, and security of all information.
• Promote Beacon positively and model core values.
• Understand how to approach and communicate with all individuals, including those who are cognitively impaired.
• Treat individuals, family members, and team members with dignity and respect.
• Maintain and sustain a safe community environment and workplace.
• Cooperate with Beacon Specialized Living, DHS staff, or any other regulatory body during inspections or investigations.
• Follow Beacon’s policies, procedures, and manuals.
• Embrace, support, and manage the business in accordance with Beacon’s Mission and Core Values.

Benefits

• Equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law.
• Reasonable accommodation for qualified individuals with disabilities.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED