Care Team Manager (Developmental Role)

Senior Helpers of Southwest Pittsburgh•Bethel Park, PA

4d•Hybrid

About The Position

The Care Team Manager (CTM) will be responsible for overseeing, managing, and developing caregivers for Senior Helpers of Southwest Pittsburgh within the franchise territory. This will include all caregiver hiring, recognition programs, training, and performance improvement. This is a developmental role potentially leading to increased responsibility and stature.

Requirements

Minimum of one year experience managing employees, hiring and/or onboarding required, preferably in a healthcare-related setting.
Excellent organizational skills, attention to detail, and the ability to prioritize in a changing environment.
Experience in conflict management.
Ability to use critical thinking to proactively prevent and solve problems.
Ability to visit clients’ homes in the assigned territory that includes a driver's license and vehicle.
Proficiency in Microsoft Word, Excel, Internet, and Outlook required.
Ability to learn software programs quickly.
Strong communication skills.
Ability to work independently and as part of a team.

Nice To Haves

Experience in in-home care non-medical space strongly preferred.
Bachelor’s degree strongly preferred.

Responsibilities

Oversee overall management of the caregivers, including performance improvement, development, and implementation of caregiver training programs in collaboration with the supervisor.
Conduct quality assurance site checks of each caregiver to ensure care plans are being implemented correctly, policies and procedures are adhered to, and all job duties are performed in a manner that is satisfactory and meets the Senior Helpers brand expectations.
Create morale building recognition programs for the caregivers such as Caregiver of the Month, acknowledgments of high-level performances, and training completions.
Review daily logs and time sheets to ensure that each caregiver is following the care plan and that lost hours are identified.
Develop and disseminate caregiver newsletter.
Communicate all new hires, terminations, and inactive employees to Scheduling Manager for input into home care software.
Manage all caregiver call outs, late arrivals, early departures, and refusals of assignments; take appropriate action based on company policies.
Collaborate with owner with coaching and training of internal staff members; ensure staff communications are accurate and thorough.
Adhere to federal, state, and local laws and regulations.
Fill in on caregiver shifts that agency is unable to staff.
Perform weekend call on a rotational basis (Once per month).
Perform duties outside of 9:00am - 5:00pm.