Care Team Lead

Giving Home Health Care•Albuquerque, NM

4d•Onsite

About The Position

Since 2012, Giving Home Health Care has been supporting individuals impacted by health conditions related to their work in nuclear facilities for the Department of Energy. With a focus on personalized, in-home care, we are committed to assisting those who have dedicated their careers to these vital roles. As a fast-growing, leading provider, we proudly serve patients across Arizona, Colorado, Kentucky, Missouri, Nevada, New Mexico, Tennessee, Texas, and Utah. If you’re a compassionate individual who puts patients first and thrives in a mission-driven, collaborative environment, we want you to join our team! Apply today and help us continue delivering exceptional care to those who need it most. The Care Team Lead is responsible for the day-to-day leadership, oversight, and development of an assigned team of Patient Coordinators. Reporting to the Care Team Director, this role ensures the consistent execution of care coordination processes, promotes operational excellence, and supports the delivery of exceptional patient and caregiver experiences. The Care Team Lead provides daily coaching, guidance, and accountability to Patient Coordinators while monitoring productivity, quality, documentation, and service standards. This position serves as the first point of escalation for routine operational concerns and partners closely with the Care Team Director to achieve departmental goals and drive continuous improvement.

Requirements

Associate's degree preferred; equivalent work experience may be considered.
Minimum of 2 years of experience in a Care Team, Patient Navigation, Case Management, or healthcare coordination role.
Minimum of 1–3 years of leadership or supervisory experience or demonstrated success serving as a senior team member or mentor.
Working knowledge of healthcare documentation, care coordination processes, and regulatory requirements.
Proficiency in Microsoft Office Suite (Outlook, Excel, Word, Teams).
Experience utilizing EMRs, Salesforce, or similar healthcare software preferred.
Demonstrated ability to coach, motivate, and develop employees.
Strong organizational skills with the ability to prioritize multiple tasks in a fast-paced healthcare environment.
Excellent written and verbal communication skills.
Strong critical thinking, problem-solving, and decision-making abilities.
Ability to effectively manage conflict, de-escalate challenging situations, and provide exceptional customer service.

Nice To Haves

Leadership and coaching
Delegation
Accountability
Performance management
Critical thinking
Problem solving
Organization
Time management
Quality assurance
Attention to detail
Communication
Collaboration
Customer service
Adaptability
Conflict resolution

Responsibilities

Provide direct supervision, coaching, and support to assigned Patient Coordinators.
Foster a positive, collaborative, and accountable team environment that reflects Giving Home Health Care's HEART Values.
Establish daily priorities and ensure workloads are balanced to meet patient and operational needs.
Conduct regular one-on-one meetings, coaching sessions, and performance discussions.
Assist with onboarding and mentoring new Patient Coordinators.
Recognize employee achievements while addressing performance concerns in a timely and constructive manner.
Escalate complex operational, employee, or patient concerns to the Care Team Director when appropriate.
Monitor daily workflows to ensure timely completion of patient care coordination activities.
Assist in assigning caseloads and adjusting workloads based on staffing needs and business demands.
Ensure timely completion of patient documentation, Letters of Medical Necessity (LOMNs), care plans, and other required records.
Identify workflow barriers and implement solutions to improve efficiency and patient experience.
Maintain compliance with organizational policies, regulatory requirements, and departmental procedures.
Provide ongoing coaching, education, and hands-on training to support employee growth and competency.
Reinforce standard operating procedures and ensure consistent application across the team.
Identify training opportunities and partner with the Care Team Director to implement development plans.
Support cross-training initiatives to improve team flexibility and operational continuity.
Perform routine quality audits of documentation, medical records, and care coordination activities.
Monitor compliance with quality standards, productivity expectations, and regulatory requirements.
Provide timely feedback and corrective coaching to improve accuracy and consistency.
Assist with quality improvement initiatives and monitor action plans.
Monitor team productivity, quality metrics, and service standards.
Utilize operational reports and performance dashboards to identify trends and opportunities for improvement.
Assist the Care Team Director in achieving departmental goals and key performance indicators.
Promote accountability while fostering a culture of continuous improvement.
Serve as the primary resource for Patient Coordinators regarding daily operational questions.
Collaborate with Clinical Services, Staffing, Recruiting, Compliance, Authorization Specialists, and other departments to support patient care.
Facilitate effective communication between team members to ensure continuity of care.
Participate in departmental meetings and communicate organizational updates to the team.
Assist with escalated patient or caregiver concerns and provide service recovery when appropriate.
May maintain a limited patient caseload based on operational needs.