Care Team Lead

Leisure Living•Grand Rapids, MI

3d•$20•Onsite

About The Position

Responsible for shift team leadership and resident care needs for community. Must be on premises while on duty. The company has been serving seniors and their families across Michigan, Ohio, Indiana, Iowa, Kentucky, and Tennessee for over 37 years, with each location offering unique services including independent, enhanced, and assisted living, as well as memory care and rehabilitation and skilled nursing. They focus on forming authentic connections and committing to creating the absolute best experiences each day for their residents and families, fostering a special culture that allows employees to do their best work and residents to shine. The company's philosophy is to make every minute great, supported by six pillars: Dream Big, Have Courage, Take Initiative, Be Accountable, Give Back & Enjoy it. They strive to create the best experience with every person, in every interaction, every minute of every day by empowering employees at every level to perform like leaders and put the needs of each other above everything else. The mission is to create the absolute best experiences, emphasizing putting people first to foster growth. They have developed an environment that attracts individuals who believe true happiness is found in the service of others, seeking high-performers with diverse skill-sets and big hearts who treat each other like family and collaborate to create big ideas. CommonSail Investment Group and its businesses are destinations for those who love serving others and are looking for an opportunity to thrive.

Requirements

High school diploma/GED
Successful completion of Care Specialist I and II curriculum within 90 days of hire
At least 6 months of recent experience as a Care Specialist or equivalent experience
CPR/First Aid certification or obtain within thirty (30) days of hire
Demonstrable knowledge and experience using Microsoft Office in a Windows environment
Capacity to master company specific software
Ability to multi-task, prioritize and work with minimal supervision
Effective oral and written communication skills
Professional telephone etiquette and customer service skills
Superior communication and interpersonal skills
Communicate in a respectful and professional manner with residents, families, co-workers and leadership staff at the community
Developed organizational skills
Ability to problem solve and demonstrate good judgement
Team oriented self-starter with demonstrated ability to accept direction and work well with supervisor
Promote teamwork by working with coworkers in a positive and cooperative manner
Ability to maintain a high level of confidentiality

Responsibilities

Serve as "go-to" resource person for team members
Participate with orientation and training for care team members
Foster a positive work environment and strong support for developing skills with other care team members
Assure that residents are treated with kindness and respect, through mentoring and modeling appropriate care and customer service when orientating new care team members
Protect residents from accidents and injuries by practicing safe work habits and safe lifting habits
Be responsible for the safety of residents in the case of emergency
Assist with schedule coverage needs as necessary
Review and provide resident care as outlined in resident service plans
Answer resident call signals, as well as door and safety alarms promptly
Administer/pass medications to residents according to physician orders and policies
Review and process physician orders utilizing eMAR in conjunction with pharmacy support
Conduct departmental reviews/audits. Providing results to Director of Resident Care
Assure adequate medication and supply inventory for residents
Observe and report non-emergent resident behavior and condition changes to Care Coordinator and/or Director of Resident Care
Complete daily charting and documentation as required
Follow and comply with infection control, safety, emergency and confidentiality policies and procedures
Promote positive relationships with residents, staff and visitors
Remain awake and alert while on shift
Perform any other duties as requested within the scope of responsibility and requirements of the job.