Care Support Specialist - Weekend

Paradigm Health•Indianapolis, IN

6d•$19 - $21•Onsite

About The Position

Paradigm Health is an exciting Indiana-owned company that brings a new "Paradigm" to Home Care. Our culture is fresh, exciting and progressive to afford our team members a fulfilling work experience. We are looking for the best of the best; team members who are driven, compassionate and take pride in the quality of their care and services. This is a great opportunity for the right candidate. Paradigm Health is expanding rapidly throughout Indiana and you could be our next great team-member! Our mission to become the 'Employer of Choice' has led up to wining a 'Top Workplace' Award by the Indy Star for the past 6 years, and we are not finished yet!

Requirements

1 year of office/admin experience strongly preferred.
Experience answering phone calls required.
Experience providing a high level of customer service required.
Experience with Microsoft Office Suite required.
Excellent organizational skills and attention to detail.
Excellent written and verbal communication skills.
Excellent organizational and time management skills.

Responsibilities

Demonstrate commitment to the Paradigm Health mission, vision and core values
Answer a high volume of incoming calls from patients, families, community partners, referral sources, and team members with professionalism, warmth, and calm attentiveness.
Provide clear, compassionate, and accurate information, or connect callers to the appropriate department or team member in a timely manner.
Support patients and families during stressful or emotional moments through active listening, empathy, and respectful communication.
Establish positive, trust-based rapport with every caller, representing Paradigm Healthâ€™s commitment to dignity, service, and responsiveness.
Accurately log, document, and route all calls using designated systems, ensuring continuity and follow-through.
Serve as a reliable communication bridge for field staff by relaying messages, supporting coordination, and escalating needs appropriately.