Care Supervisor

Help at Home•Gulfport, MS

1d•Onsite

About The Position

As the nation’s leading provider of high-quality home care services, we empower our clients to live independently, safely, and with dignity in their own homes. The home is more than a place – it’s the center of health, care coordination, and Meaningful Moments that transform lives. Care Supervisor – Gulfport, MS Ready to take ownership, solve problems, and make a difference in people’s lives? We’re seeking a confident, compassionate Care Supervisor with experience in home care, healthcare, senior services, case management, or care coordination to oversee client care, coordinate caregivers, and build strong relationships with clients and families. We’re looking for someone who is organized, assertive, adaptable, tech-savvy, and comfortable working independently. Experience with EMR, scheduling, or agency management systems is a plus.

Requirements

At least 18 years of age.
High school graduate or equivalent preferred; May require higher level of education or certification.
Basic computer literacy and typing skills.
Current PPD, or Chest x-ray if applicable.
Excellent organizational skills; ability to multitask and manage multiple responsibilities.
Able to supervise staff and provide necessary feedback to improve overall services.
Identifies and progresses toward meeting personal and professional goals.
Strong problem-solving skills; ability to deal with conflict in a professional manner.
Ability to multitask and manage multiple responsibilities.
Demonstrate compassion, responsibility, and cheerful attitude.
Ability to deal with conflict in a professional manner.
Ability to move, transport, or position: up to 50 pounds
Ability to move or traverse about in offices and/or client homes, including ascending and descending stairs.
Ability to communicate effectively and clearly with others to exchange information.
Regular travel on a daily or weekly basis required, even in inclement weather.

Nice To Haves

Experience with EMR, scheduling, or agency management systems is a plus.
Medicaid, Waiver, or Home Healthcare experience preferred.
Other Requirements pursuant to state or local rules as applicable.

Responsibilities

Maintain elements of the assigned clients’ files, employee files and all related paperwork.
Maintain the confidentiality of patient/client and agency information, following HIPAA guidelines relative to handling patient records.
Provide direct training.
Assign homecare aides based on the client’s overall needs and Plan of Care.
Monitor the performance of assigned homecare aides who provide and support patients with personal care to ensure quality service.
Proactively communicate schedules and changes with clients, home care aides, referral sources, team leads, managers and the branch manager.
Conduct in home visits with a client per month to maintain perspective and connections to the Client and Caregiver experience.
Prepare and submit routine departmental reports as required.
Record and maintain accurate documentation of the client’s condition and overall service.
Conduct and keep record of client satisfaction surveys, client in-home visits, employee evaluations and employee in-service trainings.
Handle client complaints and problems; document and report any significant issues for further attention or resolution as required. This is a mandatory reporter position of critical incidents.
Provide education and coaching on changes to a client’s Plan of Care.
Maintain positive working relationships with clients, homecare aides, referral sources, team leads, managers and branch managers.
Ensure compliance with local, state and federal laws as well as with Company policies and procedures.
Perform other related duties as assigned.