Care Specialist
About The Position
Mission Healthcare, located in seven states, is the largest home health and hospice company in the western United States. We have a critical mission—to take care of our people. We provide a comprehensive array of services that meet the needs of patients and families across the healthcare continuum. We believe our people, partners, patients and their families deserve care delivered with Compassion, Accountability, Respect, Excellence and Service (CARES), Mission Healthcare’s core values. By joining our team, you will have the opportunity to impact patient’s lives daily and grow your career in a culture of collaboration, compassion, and commitment. We are excited to continue to grow our mission family!
Requirements
- High school graduate or equivalent required.
- 3 years’ experience in health care office, preferably in hospice and/or home health care.
- Proficient computer skills required
- Demonstrates excellence in customer service and time management
- Knowledge of corporate business management, governmental regulations, CHAP standards, and private payer practices.
- Demonstrates good communications, negotiation, and public relations skills.
- Demonstrates autonomy, organization, assertiveness, flexibility, and cooperation in performing job responsibilities.
- Flexible schedule availability (based on business need)
Nice To Haves
- College degree preferred.
Responsibilities
- Utilize available resources to identify patients at high risk for rehospitalization and mortality and provide an extra layer of support.
- Provide education and resources to patients, clinicians and community partners on available care options.
- Support patients as the navigate the healthcare continuum.
- Provide personalized advice based on the patient’s unique goals and care needs.
- Provide guidance to patients during challenging situations and decision-making processes.
- Assist with advance care planning tailored to a patient's wishes and values.
- Educate and guide patients regarding healthcare systems, including home health, hospice, palliative care, hospitalizations, and skilled nursing or rehabilitation placement.
- Maintain a strong sense of responsibility in responding to patients and clinicians, ensuring timely and effective support is provided as needed.
- Ability to maintain careful records and document all patient/family interactions.
Benefits
- 401(k) retirement savings plan
- Mileage reimbursement
- Employee Assistance Program (EAP)
- Paid vacation, sick leave, and holidays
- Medical, dental, and vision insurance
- Flexible Spending & Health Savings Accounts
- Disability, life, and AD&D insurance
- Pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
