Care Representative

RINCON FAMILY SERVICES • Chicago, IL

16h • Onsite

About The Position

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families. The Care Representative will serve as the initial point of contact in a service environment, working collaboratively within a multi-disciplinary team. This role involves greeting and engaging with clients and visitors, as well as performing a comprehensive range of administrative tasks to support the quality delivery of services.

Requirements

• Excellent interpersonal skills (verbal, written)
• Highly organized and detail oriented.
• Learns technology quickly and can translate easily into lay terms and implementation.
• Ability to engage in many projects at once.
• Strong understanding of technology systems.
• Detail-oriented and knows how to check their own work for errors.
• Ability to juggle multiple tasks, set priorities, and follow through on daily tasks in a timely fashion.
• Ability to handle confidential information professionally and appropriately.
• Fast, accurate documentation skills.
• Knowledge of community and social service agencies.
• Minimum High School Diploma or equivalent required.
• Demonstration of skills in MS Office (Word, Excel, PowerPoint, Access, Outlook).
• Knowledge of Computer Systems (Internet, Email, MS Word, Excel)

Nice To Haves

• Bilingual (English/Spanish) language competency strongly preferred.
• Knowledge of Computer Systems (SAMMS, CIS, or similar preferred)

Responsibilities

• Welcome and greet clients and visitors, and provide appropriate guidance, ensuring all guests understand and know the basic expectations for their visit.
• Open or close the building as required, including and concerning special events or activities.
• Answer, transfer, and/or take messages from incoming calls, as well as reviewing voicemails every morning and forwarding information appropriately.
• Communicate via email and/or Microsoft TEAMS, as needed.
• Keep updated information about programs throughout the agency, especially at designated sites.
• Receive mail and packages, collaborating with the Site Manager for appropriate distribution and/or inventory.
• Care for aesthetics of the building, including but not limited to ensuring appropriate signage, watering plants, and making any facilities requests, as needed.
• Take and enter payments into the deposit log and EMR systems.
• Work with program leads to schedule clients for initial appointments.
• Maintain and file program records, through paper and electronic medical records, meeting documentation standards as required by program and funding sources.
• Make copies, charts and send faxes for administrative and programmatic requests.
• Attending all required meetings, committees, and training according to program standards.
• Assist site manager in maintaining program and building compliance with health and safety, HR, and OSHA standards.
• Help prepare sites and programs to be audit-compliant.
• Assist programs with re-engaging consumers at risk of discharge and/or recent discharges to gain consumer feedback on programs.
• Participate in quality assurance and quality improvement activities as directed.
• Adhere to all state and federal privacy regulations, including HIPAA and 42 CFR Part 2, and to Compliance policies and agreements regarding confidentiality, privacy, and security.
• All other duties as assigned.

Benefits

• Health insurance
• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Generous PTO (Paid time off)- Accrue up to 21 days in Year 1, some PTO carryover allowable.
• Employee Assistance Program
• Professional Development Opportunities
• Employment may qualify for the Public Service Loan Forgiveness Program (PSLF)
• Certain employees may qualify for City of Chicago commuter transit benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 11-50 employees