Care Representative

Specialized Bicycle Components•Salt Lake City, UT

4d•Onsite

About The Position

This role is an opportunity to combine a passion for an active lifestyle with a meaningful and multifaceted career in the cycling industry. At Specialized, teammates are encouraged to explore roles in a variety of functions throughout their careers, valuing curiosity, a desire to try new things, and an eagerness to learn about all aspects of the business. This position provides independent Specialized retailers and consumers with the best customer experience possible, playing a crucial role in helping them experience the life-changing benefits of the bicycle. It also develops a deep understanding of the whole business by working cross-functionally with other teams, setting the individual up for a long-lasting, successful career.

Requirements

Experience in a retail or customer service role
Proven experience in supplier or retail sales
Strong business insight and curiosity about the cycling industry and our brand
Ability to balance consistently achieving a high level of customer satisfaction and closing sales
Strong written and oral communication skills
Hands-on technical ability to problem solve in a relevant field (bike mechanic, automotive, consumer electronics, etc.)
The ability to multitask, prioritize, and remain calm when dealing with difficult customers
Proficiency with PCs, CRM systems, and the MS suite
Live and breathe our core values: The Rider is Boss
A passion for bikes and a desire to make a positive impact for riders
2+ years of experience in a customer service role
Fluent in bicycle technology and the value it brings to society
Salesforce CRM and Oracle experience

Nice To Haves

Metrics to back up how phenomenal you are in sales

Responsibilities

Deliver concierge-level service to our riders and retailers via phone, chat, and email
Provide personalized pre-sale advice by carefully assessing the rider’s needs
Drive consultative selling to successfully build long term relationships with riders
Convert inquiries into sales and guide riders through the purchase journey
Own the rider experience; provide outstanding customer service at all stages of the purchase and ownership journey, tackle problems, and follow-up to the end
Resolve technical issues through troubleshooting and diagnostic faultfinding
Occasionally work hands-on with bikes to solve customer issues or support re-works; this includes concierge-level of service or urgent needs as deemed by the company

Benefits

Competitive employee discount
PPO, EPO, HMO Kaiser and HDHP competitive Healthcare benefit plans offered (which include coverage for acupuncture and physical therapy)
Dental and Vision plan
Health Savings Account with a company paid HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
401(k) Matching up to $5,000 plus company paid retirement plan fees
Company paid Basic Life, AD&D, short-term and long-term disability insurance
Employee Assistance program
Sick, Vacation and Paid Holidays
Employee discounts and perk program
Parental Leave
Specialized bike for new baby
Education and events reimbursement