Care Operations Manager (COM)
Home Helpers•Pocatello, ID
•Onsite
About The Position
As a Care Operations Manager, you’ll play a key role in making sure our clients receive excellent care while supporting and retaining great caregivers. This is a rewarding leadership role where your work directly improves lives every day. You will be responsible for client support, caregiver support, and Medicaid & Operations support. This is a stable, full-time position with opportunity to grow with a fast-growing company and work that truly makes a difference.
Requirements
- Strong communication and problem-solving skills
- Highly organized and dependable
- Comfortable with computers and phone communication
- Reliable transportation
Nice To Haves
- Home care, healthcare, or case management experience
- Leadership or staff support experience
Responsibilities
- Complete new client visits and facilitate care plan completion
- Follow up with new clients and stay in regular contact
- Help resolve client concerns and complaints
- Follow up after hospital stays
- Complete regular check-ins and reports
- Check in with caregivers after their first shift
- Support caregiver engagement and retention
- Address concerns and provide coaching when needed
- Help coordinate ongoing training
- Complete regular caregiver check-ins
- Help onboard new clients and track authorizations
- Communicate with Medicaid regarding services
- Maintain accurate records
- Assist with scheduling and office support as needed
Benefits
- Health insurance
- Paid time off
- Vision insurance
- Company car
- Competitive salary
- Dental insurance
- Competitive Pay
- Bonus Opportunities
- Paid Training
- Career Growth Opportunities
- Supportive Team Environment
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
