Care Operation Technician (PRN-As Needed)

Pershing General Hospital•Lovelock, NV

7d•Onsite

About The Position

This position is responsible for performing a variety of essential functions that support the daily operations of the facility. This includes handling telephone calls, assisting visitors, performing data entry, managing documents, and providing clerical support to nursing, clinical, and administrative staff. The role also involves maintaining cleanliness and organization of various areas, equipment, and supplies, as well as adhering to all infection control, safety, confidentiality, and regulatory requirements. The technician will also participate in training and quality improvement activities.

Requirements

Knowledge of basic clerical and administrative processes in a healthcare or service-based environment, including data entry, document handling, and knowledge of insurances
Knowledge of infection control principles related to environmental cleanliness, linen handling, shared equipment, and PPE use
Knowledge of confidentiality requirements, including HIPAA and workplace safety procedures
Knowledge of basic inventory and par-level concepts for linens, supplies, and stocked areas
Skill to perform accurate data entry, tracking, and documentation tasks as assigned
Skill to communicate professionally by phone and in person and route information appropriately
Skill to maintain clean, organized unit areas, equipment, and shared public spaces
Skill to identify maintenance, supply, or equipment issues and initiate work orders or notifications
Ability to work independently while following policies, procedures, and direction
Ability to adapt to changing priorities and support clerical and unit operations as needed
Ability to maintain professionalism, confidentiality, and customer-service focus in a healthcare environment
Ability to meet the physical demands of the position, including standing, walking, bending, lifting, pushing, and pulling
Active Nevada driver’s license.
Basic Life Support (BLS)

Responsibilities

Answers incoming telephone calls promptly and professionally; routes calls, takes messages, and provides basic information in accordance with facility policy.
Greet and assist resident and patient Visitors.
Performs data entry as assigned, ensuring accuracy, timeliness, and confidentiality of information including the accurate registration of patient accounts. scheduling, prior authorizations, deposits, etc.
Sorts, reviews, and routes documents received through the virtual fax inbox to appropriate departments or staff.
Performs clerical and receptionist duties including filing, copying, scanning, faxing, and preparation of routine paperwork.
Assists nursing, clinical, and administrative staff with non-clinical clerical support to promote efficient unit operations.
Completes red tag entry and tracking in accordance with facility procedures.
Enters maintenance work orders for identified repair needs, environmental concerns, or equipment issues.
Assists with transportation coordination and related communication tasks as assigned.
Supports room readiness and unit appearance by performing light cleaning tasks, removing trash, and preparing areas for patient or resident use as directed.
Maintains pantry cleanliness and stocking, including organization of supplies and nourishment areas.
Maintains cleanliness and organization of refrigerators, coffee bar areas, and shared staff or public-use spaces.
Maintains general facility appearance and maintenance through cleaning, and floor care.
Assists with laundry and linen support, including monitoring par levels, restocking clean linens, and communicating shortages.
Collects and transports soiled linens and waste to designated areas following infection control and safety protocols.
Performs power cycling, cleaning, and basic upkeep of Workstations on Wheels (WOWs) in accordance with policy and infection control standards.
Identifies equipment, supply, or environmental concerns and communicates issues promptly to appropriate departments.
Maintains a clean and organized workstation and shared work areas.
Follows all infection control, safety, confidentiality, and regulatory requirements.
Participates in required training, in-services, and quality improvement activities, including data collection efforts for quality improvement projects.
Performs other related duties as assigned to support hospital and long-term care operations.