Care Navigator, Flex

Carrum Health•,

1d•Remote

About The Position

The Care Navigator I supports the delivery of a thoughtful, high-touch patient experience by assisting with care coordination tasks under close guidance. In this role, the Care Navigator I focuses on learning Carrum’s referral, scheduling, and post-intake workflows while building strong patient communication and organizational skills. The hourly rate for this role is $26 and eligible for full benefits and overtime. This is a flex role, typically working between 32-40 hours/week with opt-in overtime.

Requirements

High School Diploma or General Education Degree (GED) required
Empathy, curiosity, and a strong desire to help patients navigate healthcare.
Detail-oriented, organized, and able to follow structured processes.
Dependable and comfortable receiving feedback and coaching.
Professionalism when handling sensitive patient information.
Eager to learn new tools and workflows in a fast-paced environment.
Value teamwork and contribute positively to team culture.

Nice To Haves

College education preferred
Spanish Speaking preferred

Responsibilities

Support patients through referral coordination, appointment scheduling, and basic follow-up tasks.
Learn how to navigate EHRs, CRMs, and internal tools to document and manage patient cases accurately.
Communicate clearly and compassionately with patients, providers, and internal teams.
Follow established SOPs to ensure consistency, accuracy, and timeliness in patient care workflows.
Escalate questions or complex scenarios appropriately while building confidence in your decision-making.
Develop foundational knowledge of Carrum’s care model, provider partnerships, and service lines.
Manage a moderate caseload (~150-175 cases) of patients requiring coordinated referrals, scheduling, and follow-up.
Accurately document patient interactions and updates in CRMs.
Follow SOPs to complete tasks within defined SLAs.
Communicate status updates to patients and internal partners as directed.
Escalate complex cases to senior specialists or leadership when appropriate.
Participate fully in onboarding, training, and continuing education.