Care Navigator- Remote Schedule Available (Must reside in IL, WI, IA)

Rosecrance • Rockford, IL

5d • Remote

About The Position

Become a champion of hope. At Rosecrance, we’ve been leading the way in behavioral health services for over a century. Our team empowers individuals and families to overcome substance use and mental health challenges through compassionate care and evidence-based therapies. If you’re ready to make a meaningful impact, we’re ready to welcome you! We are looking for dedicated individuals to join our team and help deliver on our mission of hope and recovery. In this role, you will connect potential clients to the correct Rosecrance services and resources. Perform duties and other miscellaneous tasks. Backup for receptionist when needed.

Requirements

• High school diploma or GED or an equivalent combination of education, training and experience
• Minimum of one year of previous switchboard experience or an equivalent combination of education, training and experience.

Nice To Haves

• General Customer Service and switchboard experience preferred
• Working knowledge of addiction treatment preferred

Responsibilities

• Answer all incoming calls from the main line, greet callers, obtain and provide information through a set of predetermined questions, transfer calls to appropriate parties and/or take messages.
• Open new client inquiries in Avatar, and connect with proper Access department or front desk.
• Handled incoming faxes through opening inquiries, scanning in and distributing to proper staff or department.
• Work with access team to ensure calls for service are answered in a timely and professional manner.
• Serve as a member of the team, and participate in all team meetings, duties and activities as assigned.
• Exhibits actions and makes decisions that align with the Rosecrance Code of Conduct and within the framework of the law.
• Perform all responsibilities in compliance with the mission, vision, values, and expectations of Rosecrance.
• Demonstrates strong customer service skills that incorporate the 5 tenets of the Rosecrance Way into daily practices and interactions with all stakeholders.
• Serve as a role model to others and demonstrate excellent company stewardship.
• Backup for receptionist when needed.

Benefits

• Medical, dental, and vision insurance (multiple plan options to meet your needs)
• 401(k) with employer match & discretionary contribution
• Group Life Insurance, LTD and AD&D
• Tuition assistance & licensure/certification reimbursement
• Paid Time Off, sick time, bereavement leave
• Referral program earning up to $1,000 per hire!
• Wellness program, including an on-site gym at select facilities
• Discounts at participating retailers
• Daily pay available through UKG Wallet for financial flexibility

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED