Care Navigator (Temporary, Full Time)
About The Position
Sprinter Health is seeking a Care Navigator to help patients navigate complex systems, overcome barriers, and access care that improves their health and well-being. This role involves high-volume outreach and end-to-end coordination to ensure patients schedule and complete services like mammograms, bone density screenings, and primary care visits. It also includes connecting patients to social and community resources (SDoH) that may impact their ability to receive care. This is a fast-paced, outcomes-driven role requiring critical thinking, emotional intelligence, and independence. Care Navigators guide patients through healthcare journeys, remove barriers, and ensure a seamless, high-quality experience from outreach to completion. This is a temporary position through December 31, 2026.
Requirements
- 4+ years of experience in care navigation, care coordination, social work, call center operations, or patient outreach within a healthcare or service environment
- Proven ability to work independently in a high-volume, fast-paced environment
- Adapt quickly to evolving workflows, tools and priorities
- Strong critical thinking and problem-solving skills
- High level of emotional intelligence and empathy in patient interactions
- Excellent written and verbal communication skills
- Experience managing multiple communication channels (phone, email, chat, etc.)
- Strong organizational skills and attention to detail
- Ability to manage competing priorities while maintaining performance and quality
Nice To Haves
- Experience working with social determinants of health (SDoH) or community resource navigation preferred
- Zendesk experience is a plus
- Startup or high-growth environment experience is a plus
- Fluency in Spanish is preferred but not required
Responsibilities
- Conduct high-volume outbound calls to engage patients and schedule healthcare services
- Coordinate care across multiple services, including mammograms, bone density screenings, and primary care connections - ensuring successful scheduling, follow-up, and completion of care
- Identify and address social determinants of health (SDoH) barriers by connecting patients to appropriate community resources (e.g., transportation, housing, financial assistance, food access)
- Conduct patient assessments to understand clinical, social, and logistical barriers to care
- Educate patients on available healthcare services and community resources, ensuring they understand how to access and benefit from them
- Build trust with patients and caregivers through clear, empathetic, and effective communication
- Proactively follow up with patients to ensure completion and close gaps in care
- Manage multiple workflows simultaneously while maintaining accuracy and attention to detail
- Maintain accurate and detailed documentation of all patient interactions and resource coordination in accordance with HIPAA and healthcare privacy standards
- Collaborate cross-functionally with clinical, operations, and support teams to ensure seamless patient experiences
- Escalate issues appropriately and in a timely manner when patterns, risks, or blockers are identified
- Support additional projects and initiatives as needed
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
