Care Navigator

Unison Health • Perrysburg, OH

3d

About The Position

The Crisis Care Navigator is a member of the Crisis Services Team, supporting individuals experiencing behavioral health crises in outpatient clinical offices and hospital emergency departments. The role provides rapid engagement, care coordination, navigation, and continuity of care so individuals receive timely intervention and connect with appropriate behavioral health services.

The navigator supports clients identified in the Emergency Department who do not require hospitalization, coordinates follow-up care within seven days of the ED visit, and helps address barriers to treatment through outreach, advocacy, transportation, and resource coordination. The role also assists with insurance, funding applications, and service enrollment; documents activities and program data; collaborates with providers and community partners; and facilitates warm handoffs to ongoing treatment while monitoring engagement through transition. The position participates in supervision, team meetings, training, and professional development and follows agency policies and performance expectations.

Requirements

• High school diploma required.
• Must be at least 21 years of age.
• Must obtain CPI and CPR certifications following hire.
• Must demonstrate knowledge of mental illness and a general understanding of the treatment process.
• Must be able to work a flexible schedule that may include evenings, weekends, and holidays.
• Must be able to define problems, analyze data, establish facts, draw valid conclusions, and make recommendations.
• Must demonstrate a positive attitude and support for the agency's mission.
• Must demonstrate personal integrity and the ability to work as part of a team.
• Must be able to work with ill, disabled, emotionally upset, and at times emotionally dysregulated individuals.
• Must be able to build relationships and collaborate and coordinate with external providers and partners.
• Must be able to drive and be insurable under the agency's commercial liability policy as a driver if hired in a program where driving is required.

Nice To Haves

• Two- or four-year degree in social work, psychology, or a related field preferred.
• Prior experience in mental health, emergency services, case management, patient care, community resources, or another applicable healthcare setting preferred.

Responsibilities

• Provide care navigation and support to behavioral health clients identified in the Emergency Department who do not require hospitalization.
• Engage clients, gather required information, and coordinate follow-up care within seven days of an ED visit.
• Identify and address barriers to treatment engagement through outreach, advocacy, and resource coordination.
• Arrange transportation and connect clients with community resources and behavioral health services.
• Assist with insurance, funding applications, and service enrollment as needed.
• Maintain accurate documentation and program data in accordance with agency requirements.
• Collaborate with providers, community partners, and internal programs to ensure continuity of care.
• Facilitate warm handoffs to ongoing treatment services and monitor engagement until the transition is complete.
• Participate in supervision, team meetings, trainings, and professional development activities.
• Adhere to agency policies, procedures, and performance expectations.

Benefits

• Paid time off starting at 16 days per year
• Medical coverage with federal minimum deductibles
• Dental coverage
• Vision coverage
• Retirement planning and employer contribution

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED