Care Navigator

HMSA • Honolulu, HI

6h • Hybrid

About The Position

1. Assessment

Triage member to identify medical, psychological, and social barriers to
discharge then transition member to appropriate healthcare professional on
their team such as TCN or CHW.
2. Care Transition Collaboration

Work with healthcare team to ensure safe and smooth member transitions
3. Education

Inform members and families about appointments and other care plan
requirements.
4. Follow-Up Coordination

Schedule and monitor follow-up appointments with providers and community
services.
5. Post-Discharge Follow-Up

Track member progress and address needs through calls following call
cadence
Refers to TCN for medical needs and CHW for community needs.
6. Performs all other miscellaneous responsibilities and duties as assigned or
directed.

#LI-Hybrid

Requirements

• Associate's degree and two years related work experience; or equivalent combination of education and work experience.
• Demonstrated proficiency in both verbal and written communication.
• Familiarity with an extensive range of community resources, social services, and support systems (such as housing, income assistance, and legal aid).
• Strong dedication to maintaining member confidentiality while strictly adhering to relevant legal and ethical standards.
• Basic working knowledge with Microsoft Office (Word, Excel, Outlook).
• Reliable home internet.
• Must possess reliable transportation for attendance at in-person (face-to-face) meetings.

Responsibilities

• Triage member to identify medical, psychological, and social barriers to discharge then transition member to appropriate healthcare professional on their team such as TCN or CHW.
• Work with healthcare team to ensure safe and smooth member transitions
• Inform members and families about appointments and other care plan requirements.
• Schedule and monitor follow-up appointments with providers and community services.
• Track member progress and address needs through calls following call cadence
• Refers to TCN for medical needs and CHW for community needs.
• Performs all other miscellaneous responsibilities and duties as assigned or directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree