Care Navigator

IMA Medical Group•Orlando, FL

4h•Remote

About The Position

We are excited to announce an opening for a Care Navigator. As a Care Navigator, you will be responsible for providing patient education and navigation of programs and services during new member onboarding within the first 90 days of membership. Key responsibilities include educating new members of IMA Medical Group programs and services that support complex conditions, such as, but not limited to, urgent and same-day appointments, 24/7 on-call providers, Partner Care programs, and in-house services and labs. This position is Remote.

Requirements

High school diploma or General Education Degree (GED)
1-2 years of primary care experience
Proficient knowledge in medical terminology
Effective interpersonal skills
Excellent phone skills and exceptional customer service.
Must be fully Bilingual in Spanish

Nice To Haves

Experience with the Athena electronic health record
1 year of Medical Assistant experience
Prior knowledge with phone contact systems
Previous experience in educating patients
Prior knowledge of SharePoint and the Microsoft Suite of products
Experience communicating in Microsoft Teams

Responsibilities

Responsible for managing a caseload of new members within their first 90 days of membership for all IMA Medical Group clinics.
Responsible for handling a high volume of both inbound and outbound calls.
Conduct an initial welcome call to new members within IMA Medical group and provide a brief introduction to the programs and services offered to help support their healthcare needs and prevent unnecessary hospital and emergency room visits.
Responsible for conducting follow-up calls after the member’s first new patient appointment to review medications prescribed, confirm pharmacy for medication pick up, review orders, and review referrals. Assist patients with any needs they have and ensure they understand the “Just Come In” philosophy of IMA Medical Group.
Responsible for conducting additional calls to review the policies of IMA Medical Group including IMA Patient responsibilities and code of conduct, No Show and Late Arrival policies.
Introduce and educate patients on IMA’s Patient Portal and make sure they understand how to access patient information and communicate with their care team.
Educate and direct new patients to utilize the appropriate urgent care services provided by IMA Medical Group to reduce unnecessary emergency room and inpatient admissions.
Retrieve patient records as needed from Hospital Portals.