Care Navigator Concierge Medicine

CMPI Coastal Medical Physicians • Cranston, RI

19h • Onsite

About The Position

The Concierge Medicine Care Navigator (MA) serves as a central point of contact for patients in a high-touch care model. This role blends clinical support with elevated customer service while supporting physicians and the care team. Brown University Health employees are expected to successfully role model the organization’s values of Compassion, Accountability, Respect, and Excellence as these guide our everyday actions with patients, customers and one another.

Requirements

• CMA/RMA certification or equivalent
• 2+ years clinical healthcare experience
• Strong communication and customer service
• Excellent organization and attention to detail

Nice To Haves

• Phlebotomy and EKG experience
• Concierge or primary care experience
• EHR and patient portal familiarity

Responsibilities

• Serve as key concierge contact for assigned patients
• Build trusted long-term relationships
• Proactively communicate regarding care plans and follow-ups
• Coordinate referrals, imaging, labs, and specialists
• Deliver a discreet, white-glove experience
• Pre-visit planning and post-visit follow-up
• Room patients and prepare exam rooms
• Obtain and document vitals and medical histories
• Perform phlebotomy, EKGs, injections, immunizations, and POCT
• Assist providers during exams and procedures
• Manage clinical supplies
• Manage appointment scheduling with urgency
• Coordinate same-day and extended visits
• Close care gaps (screenings, labs, vaccinations)
• Track orders, referrals, and test results
• Document patient interactions in EHR
• Manage medical records and referrals
• Support onboarding of concierge members
• Maintain HIPAA compliance
• Collaborate with physicians and leadership
• Improve workflows and patient satisfaction
• Support quality initiatives
• Performs other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed