Care Navigator (Texas- Part-Time)

Nolia Health

12d • $26 - $33 • Remote

About The Position

Nolia Health is seeking a Care Navigator to join their expanding transdisciplinary team to support patients and families affected by chronic conditions and serious illness related to aging. The Care Navigator will provide high-quality care virtually via telehealth to patients/families living in home settings. This role involves working closely with a clinical team, including MDs, Neuropsychologists, Nurse Practitioners, and Social Workers, to offer ongoing case management support that adapts to the evolving needs of patients and their caregivers. The position aims to redefine healthcare by ensuring caregivers receive comprehensive support, contributing to a more compassionate, accessible, equitable, and effective care system.

Requirements

• Demonstrate a deep understanding of cultural humility and the ability to communicate and effectively interact with individuals from diverse cultures, abilities, genders, ethnicities, and races.
• Ability to handle interactions with caregivers and patients involving heightened emotions.
• Strong general computer skills including the ability to navigate various different systems and resources, troubleshoot minor technology issues, and set-up own work equipment.
• Attention to detail and effective time management and multi-tasking skills.

Nice To Haves

• 2 years of experience working in a healthcare or community-based setting.
• 1 year of experience (professional or lived) in understanding the needs and challenges faced by family caregivers and older adults.
• Experience working with Electronic Health Records (EHRs).
• Familiarity with healthcare industry, mental health, aging and disability services, or Alzheimer’s disease.
• Proficiency in another language, other than English.

Responsibilities

• Participate as an active member of the transdisciplinary team.
• Act as the primary point of contact for caregivers, families, support networks, and those living with chronic conditions.
• Actively support caregivers, families, and those living with chronic conditions to enhance quality of life and ensure safety in the home.
• Conduct biopsychosocial assessments to identify strengths, goals, unmet health-related social needs, safety concerns, and to gain a comprehensive understanding of where patients and families are in their journey.
• Develop personalized, creative, and responsive care plans that align with clients’ values, cultural, emotional, and spiritual needs.
• Provide disease and stage-specific education, utilizing the extensive resource library.
• Refer and connect family caregivers and patients to community-based services and supports.
• Communicate with the patient's primary care physician and other healthcare specialists to ensure continuity of care.
• Provide caregiver education focusing on identifying caregiver burnout, self-care, resiliency, skills training, and support group services.
• Track and maintain contact frequency based on program model and policy.
• Participate in monthly transdisciplinary meetings to collaborate and coordinate care effectively.
• Provide accurate and efficient documentation for all interactions, including presenting issues, goals, interventions, and action plans.
• Follow established company policies, procedures, and clinical protocols and uphold Nolia’s policy on client confidentiality.
• Represent Nolia Health at community events, health fairs, senior centers, and healthcare partner organizations, educating stakeholders about services and building relationships that generate referrals and community engagement.

Benefits

• Opportunities to learn, grow and contribute to our mission.
• Various training programs, workshops, and resources are available to help enhance skills, knowledge, and expertise in the fields of caregiving and aging.
• Flexible work schedule.
• Remote first position.
• Prioritization of inclusivity, teamwork, open communication, and mutual respect.
• A workplace environment that fully integrates diversity, equity, and inclusion.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed