Care Navigator - Massachusetts

HopeHealth•Attleboro, MA

2d•Onsite

About The Position

The Care Navigator serves as a primary representative of HopeHealth within assigned hospitals, skilled nursing facilities, assisted living communities and physician practices primarily in southeastern Massachusetts and parts of Norfolk County, MA. This role is responsible for driving organizational growth through relationship development and exceptional service. The Care Navigator plays a critical role in promoting hospice and palliative care services, facilitating timely and appropriate transitions to care, and ensuring a seamless experience for patients, families, and referral partners. As a subject matter expert in all HopeHealth service lines, the Care Navigator provides education, conducts goals-of-care conversations, and supports patients in navigating serious illness care options. The ideal candidate excels at building and cultivating relationships and has a demonstrated track record of driving growth.

Requirements

Bachelor’s degree and a minimum of five years of experience in healthcare business development, service line growth, or related fields required.

Nice To Haves

RN highly preferred but not required.
Hospice, palliative care or experience working with seriously ill patients preferred but not required.

Responsibilities

Cultivates and maintains strong relationships with key stakeholders across assigned hospitals, nursing homes, assisted living facilities and physician offices driving growth of HopeHealth hospice and palliative care services. Attains set growth goals for assigned territory.
Serves as a subject matter expert on all HopeHealth services, including hospice, palliative care, dementia support, caregiver support, bereavement services, and community education.
Educates patients, families, and referral partners on hospice and palliative care services, clearly communicating benefits, eligibility criteria, and care options.
Conducts goals-of-care conversation and hospice informational visits.
Coordinates care transitions and facilitates communication among providers, patients, and families to ensure continuity and alignment of care.
Collaborates closely with interdisciplinary teams and the Access Center to ensure a seamless, high-quality referral and admission experience.
Organizes and participates in care coordination meetings and addresses service recovery opportunities as needed.
Actively participates in professional and community events, conferences, and networking opportunities to build relationships and expand organizational reach.
Utilizes CRM tools effectively to track territory activity, identify growth opportunities, and document outreach efforts, follow-ups, and outcomes.
Demonstrates flexibility by supporting coverage needs across territories as required.
Maintains accurate, comprehensive, and timely documentation in the Electronic Medical Record (EMR), in accordance with organizational policies and documentation requirements
Consistently reflects HopeHealth’s mission, vision, and values while adhering to all organizational policies, including quality assurance, safety, infection control, and HIPAA compliance.
Performs additional duties as assigned.