Care Navigator - BHN

Rochester Regional Health • Rochester, NY

3d • Onsite

About The Position

The Behavioral Health Care Navigator plays a critical role in supporting individuals as they access and engage in behavioral health services. This position focuses on fostering strong collaboration across care teams, ensuring effective communication with patients and providers, and improving access to appropriate resources. The Care Navigator serves as a central point of coordination, helping to remove barriers and promote continuity of care.

Requirements

• Minimum of 2 years of experience in Human Services related field, medical related field, customer service, client/patient interfacing experience required OR Associate’s degree required, bachelor’s degree preferred.
• AS (Required)

Nice To Haves

• Bachelor's degree preferred

Responsibilities

• Serve as a liaison between patients, providers, and community resources to ensure coordinated and seamless care.
• Assist patients with navigating behavioral health services, including scheduling appointments and connecting to internal and external resources.
• Promote timely access to care by identifying and addressing barriers such as transportation or insurance.
• Communicate clearly and compassionately with patients and families.
• Collaborate closely with multidisciplinary teams to support patient-centered care.
• Maintain up-to-date knowledge of community-based resources and referral options.
• Document patient interactions and care coordination activities in accordance with organizational and regulatory standards.
• Participate in team meetings, case reviews, and care coordination discussions.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree