Remote Care Navigator

AlediumHR•San Antonio, TX

1d•Remote

About The Position

We are seeking an experienced care navigation professional to join a growing Veteran-focused care coordination program. This role involves helping Veterans navigate healthcare, benefits, behavioral health services, and community resources. Additionally, you will serve as a resource to other care coordinators, help improve Veteran-specific workflows, identify program gaps, contribute to training, and help shape care coordination delivery as the program develops. This position offers the opportunity to manage individual cases while also influencing the broader program.

Requirements

5+ years of experience as a clinical social worker, care coordinator, care navigator, or in a similar field, with demonstrated progressive program management experience.
Direct experience working with Veterans and/or within the VA system.
1+ years of experience working successfully in a remote environment.
Knowledge of VA healthcare, Veteran benefits and resources, behavioral health, and social determinants of health.
Experience supporting medically and/or behaviorally complex populations.
Experience documenting cases within a care management or electronic health record system.
Strong communication, collaboration, and problem-solving skills.
Experience with motivational interviewing.
Candidates must reside in the Central Time Zone in Texas, Alabama, Mississippi, Louisiana, or Tennessee and have a dedicated home-office environment.

Nice To Haves

A social work license is not required, although candidates with credentials such as an LMSW or similar professional background are encouraged to apply.
Fluent Spanish is helpful but is not required.

Responsibilities

Help Veterans understand and navigate available resources, including VA healthcare, benefits, community care, and other services that address healthcare and social needs.
Guide complex Veteran cases, help determine appropriate referrals and escalations, and provide direct Veteran support when specialized assistance is needed.
Develop Veteran-specific care coordination workflows.
Identify opportunities to improve the program.
Work with care coordination and training leadership to strengthen the team's understanding of VA healthcare, benefits navigation, Veteran resources, and common barriers to care.