Care Navigator

PASCO (Personal Assistance Services of Colorado)•Lakewood, CO

2d•$22 - $25

About The Position

The Care Navigator plays a vital role in supporting and guiding families to access Medicaid services through PASCO. This position requires exceptional communication skills, a strong commitment to PASCO's core values, and the ability to foster relationships with community partners and entities at the local and state levels. The work we do makes a positive difference in people’s lives for those needing long-term care due to a disability.

Requirements

High School diploma or equivalent required
Strong computer skills including Microsoft Office Suite, Outlook.
Excellent organization and time management skills, the ability to maintain one’s own schedule, and meet deadlines.
Proven skills in customer satisfaction.
Ability to successfully operate in a fast-paced, dynamic environment experiencing growth and expansion.
Moderate or exceeding ability with Microsoft Office products, specifically Outlook.

Nice To Haves

Experience with CRM/Salesforce preferred.
Experience with a healthcare documentation system preferred.
Experience with Medicaid or Home Healthcare experience is a plus.
Energetic, well-spoken and the ability to connect with people on the phone.
Strong listening skills and the ability to ask targeted questions.
Ability to multi-task, prioritize, and manage time effectively.
Ability to work quickly, efficiently and with a high degree of accuracy.
Persuasive and goal oriented.
Self-motivated and self-directed.
Strong teamwork and relationship building skills
Familiarity with electronic health record systems.

Responsibilities

Support and educate families/individuals on how to access State Plan Medicaid and HCBS services to live as independently as possible in the community and how PASCO can assist them.
Continuously learn and develop knowledge on Colorado Medicaid Long Term Supports and Services.
Interact with the community through numerous channels including phone, email, web inquiries and in-person events and one-on-one opportunities with families in their home.
Listen to client and/or family concerns and questions and provide helpful resources to improve their situation.
Clearly communicate and reinforce the reasons why PASCO is the best choice for long-term home health for Medicaid eligible clients.
Use Salesforce and other data systems to document the details of the individual being helped.
Schedule appropriate internal staff for further meetings and evaluation if appropriate for PASCO services.
Act as the first point of contact for PASCO with the community.
Maintain a caseload of prospects and coordinate internal staff to help the individual through the onboarding process.
Conduct required assessments as needed to support families while being good stewards of Medicaid funding.