Care Navigator (Patient Growth) - Latin America

Gaia Family Inc

3d•$25,000 - $30,000•Remote

About The Position

Gaia aims to provide everyone who wants a family with the opportunity to try. For the 1 in 6 families struggling to conceive, fertility treatments are an option, but they are expensive. Gaia offers a smart way to pay for IVF, giving more people the financial freedom to pursue treatment. The Care Navigator (Patient Growth) role is responsible for connecting with, qualifying, and converting new patients exploring Gaia for their fertility journey. This role serves as the first human touchpoint for prospective members, combining empathy with commercial drive to guide them from initial curiosity to a booked consultation. It is a high-impact, customer support and sales-focused role that combines purpose and performance, helping people take important life steps while driving the growth of Gaia's member base across the U.S.

Requirements

Bilingual in English and Spanish (required).
1+ year of experience in a sales, business development, or lead qualification role (required).
Proven ability to meet or exceed sales targets while maintaining an empathetic, member-first approach.
Empathetic communicator who can build trust with people navigating emotional or sensitive decisions.
Self-starter comfortable working in a fast-moving, early-stage environment.
Organized multitasker — capable of managing many active conversations simultaneously.
Based in Latin America with strong written and verbal communication skills.

Nice To Haves

Experience in healthcare, fertility, or patient engagement.

Responsibilities

Own and manage a marketing pipeline of U.S.-based Gaia prospects.
Qualify inbound leads and proactively engage new prospects via outbound calls, email, and chat.
Guide top-of-funnel inbound leads to the right Gaia partner clinic, answer their questions, and move them through the funnel.
Convert qualified leads into booked clinic consultations and initial calls with the Member Growth Team.
Hit and exceed weekly and monthly targets across conversion rates, booking volumes, and follow-up SLAs.
Track, document, and report all lead activity in CRM systems to ensure visibility and accuracy.
Partner closely with Marketing & Product to optimize lead quality, conversion rates, and messaging effectiveness.
Collaborate with fertility clinic partners to ensure a seamless handoff from interest to consultation, to diagnostic testing.
Identify new opportunities to expand Gaia’s reach and accelerate pipeline growth.