Care Navigator, Level 1

myLaurel • Seattle, WA

5d • Remote

About The Position

myLaurel is hiring a Care Navigator, Level 1 to serve as the critical first connection our patients have with the myLaurel care team. This is a specialized role for someone who wants to build foundational skills in healthcare navigation, clinical problem-solving, and cross-functional collaboration — with real room to grow. You'll be the voice patients and caregivers turn to for scheduling, education, and support as they navigate their care journey at home. We're looking for high-performers who are proactive, adaptable, and eager to grow within a high-impact startup environment.

Requirements

• 2+ years of professional experience in a healthcare call center or patient facing environment.
• Proficiency with Electronic Health Record (EHR) platforms (e.g., Epic, Athena, Cerner, or similar) required.
• A dedicated, private, HIPAA-compliant workspace with a door.
• Reliable high-speed internet (minimum 20 Mbps download / 5 Mbps upload).
• Exceptional active listening skills and the ability to multitask across multiple software systems while maintaining an empathetic phone presence.
• High school diploma or GED required.

Responsibilities

• Serve as the lead contact for patients and caregivers via high-volume inbound and outbound calls.
• Coordinate and schedule in-home and virtual care visits efficiently and accurately.
• Educate patients on myLaurel program services and set clear, empathetic expectations for their care journey.
• Manage critical post-visit needs, including equipment coordination, pharmacy requests, and clinical documentation.
• Maintain high-integrity documentation of every interaction within our internal systems and Electronic Health Record (EHR).
• Collaborate daily with clinical and operations teams to deliver a seamless, “white-glove” patient experience.

Benefits

• Defined Care Navigator career path, with room to grow into senior and specialist roles.
• Fully remote role with a supportive, collaborative team culture.
• Part of a high-growth startup transforming acute and transitional care for frail, elderly, and medically complex patients.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED