Care Navigator Assistant

Isaac Health

103d•$34,000 - $37,000•Remote

About The Position

The Care Navigator Assistant provides essential virtual and administrative assistance to the Care Navigation team. This role is responsible for eliminating administrative bottlenecks, managing patient panels, and tracking daily/weekly engagement goals to ensure no patient falls through the cracks. The ideal candidate is highly organized, data-driven, and capable of seamlessly managing medical records, partner trackers, and real-time clinical support requests.

Requirements

1–3 years of administrative or virtual assistant experience, ideally within a care management, neurology, brain health or busy medical clinic setting.
Proficient with electronic health records (EHR), digital fax platforms, and tracking spreadsheets (Excel/Google Sheets).
Comfortable working in an environment with clear numerical targets (outreach goals, tracking metrics, minimum billable minutes).
Exceptional written and verbal communication skills; professional and empathetic when sending patient reminders and coordinating with partner organizations.

Responsibilities

Daily List Management: Actively monitor and clear daily patient list, routing patients to assigned Care Navigators to ensure 100% panel outreach.
Metric Tracking: Help monitor team progress toward check-in goals (e.g., tracking progress toward our 1,200-check milestones) and monitor tracker spreadsheets with partner organizations.
Time Compliance Monitoring: Review documentation logs to ensure every patient interaction meets the mandatory minimum of 20 minutes of billable time.
Inbox & Records Management: Manage the digital fax inbox, process incoming medical records requests, and perform routine "chart housekeeping" within the EHR.
Insurance Coordination: Handle eligibility and benefits verification for patients on the panel.
Care Plan Coordination: Send out care plans, visit notes, and formal referrals as requested by Care Navigators (CNs).
Specialized Tracking: Request neuroimaging reviews immediately upon receipt of patient images, and notify providers/CNs when home safety assessments are completed
Reminders & Confirmations: Send out appointment confirmations and reminders to maximize patient show rates.
Resource Coordination: Under the direction of Care Navigators, research and locate local community resources for patients as needed.
Just-in-Time Support: Provide agile, in-the-moment administrative support for Care Navigators to keep daily workflows running smoothly.

Benefits

Shape the future of the #1 largest and fastest growing online brain health care company in the world
Build a platform that is improving the lives and well-being of hundreds of thousands of people, including those that come from historically underserved groups
Join a community of high achievers who have a passion for promoting brain health
Readily available clinician leadership for case consultations to ensure you always receive the support you need
Access to innovative technology to support you in delivering the highest quality of care to your clients
Access to continuing training and education
Work virtually from anywhere in the United States
A highly responsive and supportive team of clinical and operational management
Decreased administrative time for clinicians through ongoing technology improvements and automation
Fully integrated, data-enabled EMR with embedded clinical decision support and task management system
Opportunity to participate in strategic development initiatives to improve our clinical quality, safety, and processes across the organization