Care Navigator - Admin
About The Position
As a Care Navigator at Tall Tree, you are the key contact for each patient in their healthcare journey. You help patients find the best care for their issue, connect them with the right clinician and service, and provide ongoing support with the rest of the team to help them achieve their goals. You'll leverage your deep knowledge about our services, and external services and resources to ensure every patient gets the support they need. Care Navigators are experts in transforming potential patients into booked patients; You make the patient experience delightful, effective, easy, and consistent - you are the glue that connects the administrative and clinical aspects of care! Ultimately, you facilitate Tall Tree’s mission to do healthcare the way it should be done. We're looking for someone part-time for July-August, and then have a full time, permanent position open beginning in September, with shifts from Monday through Friday.
Requirements
- Proficiency with computers and software including Google Workspace, Microsoft Office, and slack
- Experience with Jane Practice Management or similar EMR software.
- Someone who thrives in a fast-paced environment.
- Able and willing to go above and beyond to perform essential functions and manage multiple competing demands with grace and ease.
- Interest and passion for working within a team, collaborating and engaging with a diverse range of professionals, and contributing to an exceptional work environment are a must.
- Two years of recent related experience in a healthcare setting, or an equivalent combination of education, training, and experience.
- Awareness and understanding of the different options available to patients seeking care from allied health professionals.
- Customer service or sales experience (eg. sales and marketing, account management, or non-formal sales roles such as in the retail and services industries)
- A deep passion for learning and continuous growth and development.
- An openness to exploring new ideas and approaches to service delivery.
- Proven ability to collaborate effectively within a diverse team.
- Communicate clearly and effectively, whether you’re speaking, listening, or writing.
- Use precise language, compelling reassurance, healing narratives, and consistent messages.
- Humility and curiosity: You have an eagerness to learn and collaborate.
Nice To Haves
- Undergraduate training in a healthcare domain is an asset!
- Experience working in an integrated healthcare setting is an asset.
Responsibilities
- Matching patients with the services and clinicians they need, and ensure they get complete care (with a treatment plan and other referrals they need).
- Booking, scheduling, billing, invoicing, and all the day-to-day administrative tasks it takes to keep the clinics running smoothly.
- Supporting clinicians with treatment plan deadlines and funding submissions while maintaining clear communication with patients about funding statuses.
- Welcoming patients warmly and professionally, answering questions about services and staff, and going above and beyond to meet their needs.
- Addressing patient inquiries and concerns promptly, resolving complaints with timely and thoughtful decisions, and collaborating with the Patient Experience Manager as needed, demonstrating creativity and independence in problem-solving.
- Managing patient appointments using Jane EMR, optimizing clinical schedules, coordinating waitlists and cancellations, and ensuring patients are booked for their full treatment plans.
- Proactively communicating with patients regarding funding eligibility and making necessary scheduling adjustments.
Benefits
- Generous paid vacation time
- Comprehensive health, dental, and life insurance plans
- Free access to VO2 Max and DEXA testing
- Consultations with our Integrative Nutrition Health Coach
- Tall Tree’s gym and fitness facilities
- 5 paid sick days per year
- Access to a range of mental health resources, including counselling through our EAP
- In-house consultations to help you connect with the right support for your unique needs
- Resiliency workshops designed to equip you with practical tools for managing stress and maintaining a healthy work-life harmony
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
