Care Manager

Envision Unlimited•Tinley Park, IL

26d

About The Position

The Care Manager is a member of an interdisciplinary team providing pre- and post-transition care management and clinical services to people with mental or physical illness who are Williams or Colbert Class Members. Some clients may also have a secondary diagnosis of substance abuse, intellectual or developmental disabilities, or other clinical issues. The role manages a caseload of 8–10 clients and requires cellphone accessibility during work hours. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., with after-hours availability on a rotating on-call basis for psychiatric emergencies, hospitalizations, or crisis intervention. The stated rate is $60,000 per year. Care Managers develop and implement comprehensive service plans, assess clients’ functioning and needs, coordinate services and referrals, and support clients through their transition into community living and beyond. They work with clients, families, guardians, treatment teams, Managed Care Organizations, providers, resource specialists, and outside agencies to ensure appropriate services and continuity of care. The position also includes supportive counseling, medication-status evaluation, transportation coordination, crisis response, clinical documentation, and service reporting. Care Managers maintain confidentiality, attend supervision and required training, keep current with case management and counseling practices, and adapt to changing program needs.

Requirements

Master’s degree in social work, counseling, psychology, or a related field.
At least three years of experience in social services.
At least three years of experience working with clients in a mental health or health care setting.
Bachelor’s-degree candidates may be considered with more extensive experience.
Must be accessible by cellphone during work hours.
Ability to maintain confidentiality and complete clinical documentation and service reporting.
Ability to work collaboratively with clients, families, providers, managed care organizations, and interdisciplinary teams.

Nice To Haves

Knowledge of state systems.
Knowledge of specialty services such as ACT/CST.
Knowledge of community resources.

Responsibilities

Provide pre- and post-transition services to a caseload of 8–10 clients.
Develop and implement comprehensive service plans for class members.
Conduct ongoing assessments of functioning and update plans to address functional status, risk of harm, medication status, healthcare utilization, psychosocial status, and community engagement.
Coordinate services needed to help each class member achieve community-living goals.
Serve as the class member’s point of contact and case manager through the transition process and after the move into the community.
Ensure access to services in the service plan, with assistance from resource specialists.
Evaluate medication status and document the class member’s ability to self-manage medication.
Work with Managed Care Organizations to secure referrals, linkages, and appointments.
Facilitate and attend medical-provider visits with class members as appropriate.
Provide supportive, goal-directed counseling and act as an educator, collaborator, and advocate for class members.
Work with transition-team members to support a seamless transition process.
Manage client transportation needs and related approvals or transit contacts.
Meet productivity targets and complete clinical documentation and service reporting promptly.
Keep clients’ families, guardians, and Envision Unlimited staff informed of progress, emergency-room visits, hospitalizations, and medication changes in coordination with treatment teams.
Provide information to outside agencies to coordinate services and ensure their appropriateness.
Participate in a rotating after-hours on-call schedule for psychiatric emergencies, hospitalizations, and crisis intervention.
Provide and document crisis interventions as needed within 24 hours of an incident and complete incident reports when necessary.
Maintain confidentiality in accordance with the Illinois Mental Health Code and Confidentiality Act.
Participate in required in-service and community training, pursue current case management and counseling practices, and complete at least 15 hours of training per year.
Present information from outside trainings to clinical staff when requested.
Attend and complete agency-required trainings.
Maintain a professional image as a representative of Envision Unlimited.
Inform a supervisor of conditions affecting client safety and well-being, seek assistance to mitigate risk, and seek supervision as needed.
Attend scheduled weekly individual supervision to review progress, productivity, and concerns.
Demonstrate flexibility and adaptability as program needs and schedules change.
Perform other duties as assigned.