Care Manager (Community Outreach and Care Coordination)

St Catherine s Center for Children•Town of Guilderland, NY

10d•$22 - $26•Hybrid

About The Position

Following the Children’s Health Homes Care Management program guidelines as set forth by the NYS Department of Health, the Health Homes Care Manager provides comprehensive care planning, ongoing care coordination, and community linkage to Medicaid eligible children with complex physical and behavioral health conditions and their families. The aim is to improve their overall health and well-being, and to foster their independence. The Children’s Health Homes Care Management program is now under Community Outreach & Care Coordination. This full-time position is Mon - Fri, 9am to 5pm, with flexibility.

Requirements

Bachelor’s degree in psychology, sociology, counseling or other human service related field, required.
Minimum of 2 years of experience in human services field (child welfare, mental health, substance abuse and physical health), required.
Proficiency in various computer applications: Microsoft Office Suite, Google Business Workspace Suite; and use secure Internet practices.
Ability to pass the test to become a certified CANS assessor.
This position does have regular and substantial unsupervised or unrestricted contact with individuals receiving services and is required by law to be fingerprinted for a criminal history record check under DOH (NYS Department of Health).
Local travel is regularly required for this role. A current, Clean & Valid New York State Driver’s License (actively licensed for at least one year) and a safe and reliable vehicle is required.
Self-motivated and engaged, with a strong attention to detail; Excellent writing aptitude.
A kind, warm and caring mindset; Capable of exhibiting empathy for those in need.
Ability to nurture and show compassion and understanding for clients/children in crisis.
Qualities of positivity, flexibility and adaptability to day-to-day changes with client needs and functioning;
Have a professional record of integrity, proven reliability and dependability.
Capable of exercising ethical, independent judgment and discretion; handle sensitive family and individual data with strict confidentiality.
Staff in driving positions must be able to meet the agency’s minimum requirements of our insurance policy for authorized drivers; including, but not limited to the minimum age of 21 at time of hire, and the ability to maintain insurability throughout employment.

Nice To Haves

Experience with AWARDS / NYS Connections, a plus!

Responsibilities

Uses a strength-based and client-centered approach to build rapport and establish a therapeutic relationship with the child and care-givers.
For all enrolled children, conducts a comprehensive assessment of the child’s healthcare needs and the families’ social determinants of health needs using the contracted Health Home’s designated health assessment tool, and the NYS CANS assessment.
Coordinates and conducts interdisciplinary team meetings with associated health care providers, social support providers, and identified family supports to develop and the child’s Care Plan.
Along with child and family input, develops a Safety and Crisis Plan.
Carries out responsibilities set forth in the child’s Care Plan, which may include making referrals, monitoring access to needed health care providers, linkage to social and community support providers, coordination amongst the interdisciplinary care team, and advocacy.
Maintains the Care Plan and monitors the completion of Care Plan goals.
When a child is admitted and/or discharged from a health care facility, including ER and inpatient hospital stays, will provide transitional care to ensure the continuity of care.
Documents the delivery of billable health home core services and all other case-related contacts in the contracted health home’s EHR.
For all youth, ensures the requisite number of billable health home core services and face to face contacts are made during the month.
Complies with all time-lines for the completion of the assessments, development of the child’s Care Plan and the scheduling of the initial and ongoing interdisciplinary team meetings.
Conducts comprehensive discharge planning with all children exiting the program.
Participates in monthly Quality Assurance meetings.
Completes all mandated trainings as set forth by DOH, the contracted Health Homes and the MCO’s.
Assists with the distribution and collection of bi-annual satisfaction surveys.
Additional position-related duties and responsibilities as assigned by the Supervisor.

Benefits

Competitive Pay with an Excellent Benefits Package
Health Insurance options: Medical, Dental and Vision
$600 Well-being Reimbursement Benefit
Generous Combined Leave Time (CLT) and Paid Holidays!
We are a 501(c) (3) agency, which is a qualifying employer for eligible staff under the Public Service Loan Forgiveness Program
Pension Plan with Generous Agency Contribution
403b Retirement Savings Plan
Life Insurance – Automatic Benefit at no cost to employee
Paid Training, including TCI and CPR/AED/First Aid Certification & Update courses, if role appropriate
Tuition Reimbursement & Travel/ Mileage Reimbursement
Professional Development & Career Growth Opportunities
The Comfort of a Business Casual Environment
Our Commitment to Embrace & Foster Mindfulness, Relevance, Respect and Solidarity.