Care Manager

Family Services Inc. • Dutchess & Ulster Counties, NY

21d • $23 - $25 • Hybrid

About The Position

The Care Manager coordinates and oversees medical, behavioral, and social services for individuals, particularly those with complex chronic illnesses. The role focuses on comprehensive, person-centered care that helps individuals achieve their goals, improve health outcomes, and enhance quality of life. The Care Manager works as a member of a care team and follows a hybrid schedule, combining remote work with community-based visits throughout Dutchess and Ulster Counties. The position is full-time, non-exempt, and 40 hours per week, Monday through Friday, and reports to the Coordinator for Care Management and Support Services.

Requirements

• Bachelor’s degree in psychology, social work, nursing, human services, or a closely related field, with two years of case management experience; or an associate degree in a related field with four years of case management experience.
• Previous experience in case management or working with target populations is essential.
• Working knowledge of behavioral health terminology and client needs is essential.
• Technology savvy, including Windows, Microsoft Office, and electronic health records.
• Knowledge of Medicare, Medicaid, and other insurance regulations.
• Knowledge of HIPAA Privacy and Security Rules.
• Collaborative relationship-building and communication skills.
• Excellent customer service skills.
• Excellent verbal and written communication skills.
• Ability to work independently.
• Organizational and time management skills.
• Clinical and business insight.
• Must be authorized to work in the United States without work sponsorship.

Nice To Haves

• Experience working with Medicaid, Medicare, and/or other insurance plans.
• Understanding of productivity measures and compliance standards.
• Bilingual English and Spanish speaking.
• Knowledge of Netsmart Electronic Health Record (EHR) and OMH regulations.
• Two years of experience working with Medicaid, Medicare, and/or other insurance plans.

Responsibilities

• Conduct comprehensive assessments of clients’ medical, mental health, substance use, housing, financial, and other support needs.
• Arrange services and coordinate with healthcare providers, including primary care physicians, specialists, pharmacies, and insurance companies.
• Develop, implement, and update person-centered care plans in collaboration with clients, their families, and other providers.
• Educate clients and their families about medical conditions, medications, and self-management techniques.
• Connect clients with community and social support services, such as food banks, transportation, and legal aid.
• Monitor clients’ progress toward care plan goals, track service use, and evaluate intervention effectiveness.
• Maintain timely and accurate documentation of activities, interventions, and client progress in the electronic health record system.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 403(b) retirement plan with employer match up to 5%.
• Paid vacation, holidays, sick time, and personal time: two weeks of vacation in the first year, 13 paid holidays per year, 12 sick days per year, and four personal days per year.
• Access to Family Services’ Compassionate Leave Program, where employees can donate or receive unused time off.
• Group term life and long-term disability insurance.
• Supplemental life insurance and accidental death and dismemberment coverage (AD&D).
• Supplemental insurance through Aflac.
• Employee assistance program (EAP).
• Pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level