Care Manager

Senior Helpers of Annapolis•Arnold, MD

About The Position

Senior Helpers is seeking a motivated, relationship-driven Care Manager to lead client services and care team operations. This role is ideal for an experienced home care professional who excels at building strong client and caregiver relationships, coordinating high-quality care delivery, and guiding families and care teams through a seamless onboarding and ongoing care experience. The Care Manager represents a trusted, mission-driven brand while ensuring operational excellence, caregiver engagement, and outstanding client satisfaction.

Requirements

Prior experience in the senior home care industry
Proven experience in client services, care coordination, scheduling, or operational management
Proficiency with Microsoft 365 applications (Outlook, Word, Excel, Teams, etc.) is required.
Strong organizational and time-management skills with the ability to balance competing priorities
Excellent communication and relationship-building skills
Demonstrated ability to manage performance, accountability, and operational metrics
Comfort with on-call responsibilities and occasional non-traditional work hours
Ability to maintain professionalism, confidentiality, and consistency in high-pressure situations

Nice To Haves

Experience with WellSky and Hireology

Responsibilities

Ensure all commitments made to clients are fully met and maintained.
Achieve and sustain a 100% fill-rate through effective use of Strategic Scheduling, Field Resources/Support, and Office Team collaboration.
Partner with Strategic Scheduling to onboard new clients as quickly and efficiently as possible.
Conduct regular 1:1 meetings to assess caregiver performance and client satisfaction.
Ensure 100% execution of client and caregiver introductions, with clear communication to the office staff and leadership team.
Maintain strong gross profit margins by accurately entering and monitoring billing and payroll rates.
Foster a supportive and nurturing environment for caregivers while maintaining clear accountability standards.
Execute annual caregiver reviews to support engagement, development, and retention.
Effectively match client needs with caregiver availability, skills, experience, and overall fit.
Manage caregiver turnover by ensuring consistency in schedules, hours, and expectations whenever possible.
Plan, organize, and host caregiver appreciation and engagement activities (e.g., pizza parties, recognition events) to promote morale, connection, and team culture.
Actively participate in the Operations Team’s on-call phone rotation.
Ensure all caregiver call-offs are filled promptly; may be required to cover shifts personally when necessary.
Ensure all introductions and shift coverage changes are communicated clearly and executed effectively.
Coordinate closely with Business Development to ensure smooth transitions from sales to service delivery.
Collaborate with the Office Manager regularly on caregiver hiring and onboarding efforts, including assisting with reviewing screened applicants, leading in-person interviews, aligning on offer details, and coordinating a smooth transition from hiring to onboarding.
Work closely with Marketing to collaborate on caregiver and/or client social media post content and provide feedback from the field to refine messaging and campaigns.
Be a true team player—flexible, supportive, and willing to step in where needed to ensure the best outcomes for seniors, families, caregivers, and staff.