Care Manager

Meta Care Inc•Crookston, MN

About The Position

Meta Care, Inc. is seeking a compassionate, experienced Care Manager to support clergy, employees, and health plan members of the Catholic Diocese of Crookston in Minnesota. The position serves as a trusted local resource, helping members understand their benefits and navigate healthcare access, providers, insurance requirements, appointments, and other barriers to care. This is not a clinical nursing position, and an RN or LPN license is not required. The role includes benefits navigation and member advocacy; ongoing communication and outreach; assistance coordinating appointments and follow-up; support after hospitalizations or significant health events; and connection to transportation, home support, wellness programs, and community resources. The Care Manager collaborates with Meta Care pharmacists, nutritionists, social workers, care coordinators, and leadership, while tracking needs, following issues through to resolution, participating in meetings and engagement initiatives, and maintaining timely documentation and strict confidentiality. The position is part-time to full-time.

Requirements

Healthcare knowledge.
Problem-solving ability.
Strong communication skills.
Organization and follow-through.
Persistence.
Genuine desire to advocate for others.
Experience in employee benefits, health insurance, medical office operations, patient advocacy, care coordination, provider relations, insurance verification, or healthcare navigation is relevant.
Clinical experience is welcomed but not required; an RN or LPN license is not required.

Nice To Haves

Background as a medical assistant (MA), certified nursing assistant (CNA), licensed practical nurse (LPN), or registered nurse (RN).

Responsibilities

Help members understand their healthcare benefits and available resources.
Assist with questions about coverage, providers, referrals, prior authorizations, and access to care.
Advocate for members facing challenges navigating the healthcare system.
Help members identify appropriate in-network providers and services.
Follow member issues through to resolution.
Build trusted relationships through proactive outreach and ongoing communication.
Serve as a consistent point of contact for members needing assistance.
Help coordinate medical and specialist appointments when needed.
Provide support following hospitalizations or major health events.
Connect members with transportation, home support, wellness, and community resources.
Collaborate with pharmacists, nutritionists, social workers, care coordinators, and leadership.
Track member needs and ensure open items receive appropriate follow-up.
Participate in client and internal team meetings.
Support member education and engagement initiatives.
Maintain timely documentation and strict confidentiality.