Care Manager | Santa Cruz

Omatochi • Santa Cruz County, CA

18h • $23 - $30 • Hybrid

About The Position

The Care Manager provides Enhanced Care Management services to assigned members. This role focuses on member engagement, care coordination, and documentation in alignment with payer and regulatory requirements. The Care Manager is responsible for completing required ECM activities accurately, on time, and in accordance with established standards.

Requirements

• Minimum 3 years of care management or care coordination experience
• Strong documentation and organizational skills
• Ability to manage multiple members and priorities
• Clear written and verbal communication skills

Nice To Haves

• Experience with California ECM programs
• Familiarity with EHR and care management platforms
• Background in healthcare or social services

Responsibilities

• Conduct outreach and engagement with assigned ECM members.
• Coordinate services and resources to support member needs.
• Follow established care plans and ECM workflows.
• Complete required ECM documentation accurately and on time.
• Maintain current care plans and assessments.
• Address documentation gaps promptly.
• Identify member risks, barriers, or changes in condition.
• Escalate concerns according to established protocols.
• Document escalations and follow-up actions.
• Partner with Senior Care Managers for guidance and support.
• Coordinate with operations teams as needed to support continuity of care.
• Communicate clearly with members and internal teams.

Benefits

• medical
• dental
• vision coverage
• paid time off
• holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed