Care Manager

CLCF•New York, NY

12d•$45,000 - $66,000•Remote

About The Position

The Care Manager provides compassionate emotional support, guidance, advocacy, and care coordination services to children and their families coping with serious medical conditions, chronic illnesses, disabilities, or emotional and behavioral challenges. Working closely with children, parents, siblings, healthcare providers, and community organizations, the Care Manager helps families navigate complex medical, educational, social, and emotional needs. The Care Manager conducts comprehensive assessments, develops individualized care plans, connects families with appropriate resources and services, and monitors progress to ensure positive outcomes. This role serves as a trusted advocate and partner for families, helping them access support systems that enhance their well-being and quality of life. The Care Manager is responsible for ensuring all clients receive accurate, professional, and compassionate guidance, referrals, advocacy, and support services aimed at achieving the best possible outcomes for children and their families.

Requirements

Candidates must reside in New York State or surrounding States, as the role requires monthly in-person visits with clients throughout New York.
Applicants must be able to meet these travel requirements.
Outstanding verbal and written communication skills, with the ability to engage effectively with children, families, healthcare professionals, and community partners.
Highly resourceful with the ability to research, develop, and leverage local, regional, and national resources to address the unique and evolving needs of children and their families.
Strong interpersonal skills with a compassionate, family-centered approach.
Excellent organizational and case management skills.
Demonstrated ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Strong problem-solving and advocacy skills.
Proficiency in Microsoft Office Suite, Google Workspace, and case management systems; ability to learn new software applications as needed.
Experience handling confidential and sensitive information with professionalism and discretion.
Ability to work independently and collaboratively as part of a multidisciplinary team.

Nice To Haves

Knowledge of healthcare, social service, educational, and community resources systems for children preferred.
Experience working with children, families, and/or individuals facing medical, developmental, behavioral, or emotional challenges preferred.

Responsibilities

Assess clients' eligibility for services and determine the level of support required.
Conduct home, hospital, school, and community visits as needed.
Build supportive relationships with children and their family members, providing ongoing emotional support and guidance.
Complete comprehensive assessments of clients' medical, emotional, social, educational, and practical needs.
Develop, implement, and update individualized care plans based on family goals and identified needs.
Connect families with appropriate healthcare providers, community programs, social services, educational resources, and financial assistance programs.
Coordinate communication among children, parents, caregivers, healthcare professionals, educators, insurance providers, and other service partners.
Collect and maintain client information and documentation accurately and in a timely manner.
Maintain detailed case notes and records of client and family interactions.
Monitor client progress and evaluate the effectiveness of care plans, making adjustments as needed.
Research and identify local, regional, and national resources that address the unique needs of children and their families.
Advocate for children and families by facilitating access to services, making calls, writing correspondence, attending meetings, and assisting with problem resolution.
Prepare reports and maintain case files to ensure compliance with organizational policies, program requirements, and audit standards.
Complete all required documentation in accordance with funding, program, and regulatory guidelines.
Support families during challenging situations, helping them navigate healthcare systems and other service networks.
Participate in team meetings and collaborate with internal and external stakeholders to promote comprehensive care.
Assist with special projects and other duties as assigned.