Care Manager- New Mexico SF

RIVER VALLEY BEHAVIORAL HEALTH • Santa Fe, NM

1d • Onsite

About The Position

New Mexico Solutions is seeking a Care Manager for the Santa Fe Crisis Triage Center. This is a part-time position with PRN available, focusing on afternoon/evening shifts until 8 pm. New Mexico Solutions is a Certified Community Behavioral Health Clinic (CCBHC) dedicated to expanding access to high-quality, integrated care. We are a mission-driven organization focused on clinical excellence, professional growth, and making a meaningful impact.

Requirements

• High School Diploma or GED
• Minimum of 2 years of relevant experience working with the target population.
• Ability to manage time to meet all deadlines.
• Ability to recognize and identify symptoms of mental illness and suicide and risk potential and respond appropriately.
• Good verbal and written skills.

Nice To Haves

• Bilingual (English/Spanish) differential is available.

Responsibilities

• Participates as an active treatment team member providing crisis services, modeling effective crisis services, and assisting other staff in learning to provide crisis services to individuals in with mental health and substance use issues.
• Engages and develops rapport with individuals in crisis situations presenting with a variety of symptoms/presentations.
• Recognizes and assesses client risk of danger to self or others and provides appropriate responses.
• De-escalates immediate crisis, assesses client needs, and develops treatment plans.
• Develops safety and after care plans to reduce future crisis.
• Coordinates and collaborates with community resources to meet client needs.
• Participates in on-call coverage and responds to on-call incidents.
• Provides training, modeling, and coaching related to case management and crisis support to new staff members.
• Supports supervisor(s) in coordinating activities of case managers to ensure effective coverage and service delivery.
• Acts as agency contact for community partners (when assigned) to promote effective coordination of care.
• Participates as an active treatment team member serving individuals with mental health and substance use issues.
• Recognizes and identifies symptoms of mental illness and substance use.
• Participates as a member of a multi-disciplinary team approach to treatment and recovery.
• Provides comprehensive outreach, engagement, and follow up to all assigned individuals including contact attempts over the phone, in-person, in the home etc.
• Provides services that are person-centered.
• Provides services that are culturally relevant.
• Provides a non-judgmental, open, and welcoming approach to diverse populations.
• Documents all services provided within expected time frames.
• Documents all services provided in a manner that meets service definitions, regulatory standards, and agency expectations.
• Documents all services provided in a manner that is person-centered and meets quality improvement goals.
• Consistently meets established productivity standards.
• Demonstrates excellent organizational skills.
• Demonstrates effective use of time management techniques.
• Demonstrates the use of effective engagement skills.
• Consistently meets established productivity standards.
• Participates in and completes all required trainings in an accurate and timely manner.
• Identifies and requests training or skill enhancement opportunities.
• Engages in cross-training activities with other team members.
• Attends and participates in required meetings and supervision sessions and implements supervisory feedback in work performance.
• Applies supervisory recommendations to work performance.

Benefits

• Comprehensive benefits (health, dental, vision, Telehealth)
• Paid time off + 9 holidays
• Retirement plan options
• Tuition reimbursement + free CEUs
• Clinical supervision
• Wellness & employee assistance programs
• Mileage reimbursement for work related travel
• Public Service Loan Forgiveness (PSLF) - eligible employer
• Eligible clinical positions may qualify for the National Health Service Corps (NHSC) Loan Repayment Program

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees